Senior Key Account Manager – E-Commerce

Description

Job Summary: Leads the commercial development of strategic eCommerce clients, aligning Nestlé’s strategies with digital platforms to drive profitable growth. Key Highlights: 1. Lead the commercial development of strategic eCommerce clients 2. Position Nestlé as the preferred strategic partner for customers 3. Promote the evolution of digital commerce within the organization **Position Summary – Senior Key Account Manager E\-Commerce** **Location:** Santiago, Chile **Company:** Nestlé Chile **Site:** Las Condes **Business Area:** Ecommerce **Work Schedule:** 100% on-site, Monday to Friday, 8:00–17:00 hrs. **Education:** Commercial Engineering, Civil Engineering, Industrial Engineering, or related fields **Purpose of the Role** Lead the commercial development of strategic eCommerce clients by connecting Nestlé’s strategies, categories, and each digital platform to drive sustainable and profitable growth. The role is responsible for developing commercial plans, negotiating opportunities, ensuring excellence in digital execution, and coordinating across various company functions to maximize omnichannel results. Additionally, it seeks to position Nestlé as its customers’ preferred strategic partner and promote knowledge and evolution of digital commerce within the organization. Educate and promote e-commerce expertise across the company, fostering continuous channel evolution. **A Day in the Life of…** * Develop and implement category strategies within the channel, understanding each client’s strategy and identifying synergies between both to maximize growth and achieve sustainable channel development. * Design and implement short-, medium-, and long-term action plans enabling our brands to compete effectively in digital commerce and stand out on our clients’ platforms and campaigns—ensuring superior performance versus competitors. * Monitor and ensure compliance with various digital KPIs across all our clients’ platforms. With special focus on KPIs related to Digital Content, Availability, Shelf Share, and Execution. Also, leverage both internal and external data and use our digital platforms (tools) to develop strategies and actions that deliver results. * Manage, monitor, and adjust the following internal Sales-related KPIs: Sell Out, PTA, PFME, CCS, and Found Rate. * Support Digital Trade Marketing in implementing activities, campaigns, and launch communications, securing customer agreements to achieve desired outcomes. Provide visibility to sales teams across different accounts regarding all actions executed per client, enabling them to share updates with their counterparts. * Ensure proper functioning of the Salsify platform to facilitate inclusion and updating of our product digital content. Maintain the client’s product portfolio updated at 100% with the full corresponding catalog, using established processes for this purpose * Develop and foster deep organizational understanding of online shopper behavior, the competitive landscape, and its implications for eCommerce. **What Will Make You Successful** * Understand the dynamics of online platforms, e\-commerce channels, and key performance indicators associated with account performance. * Possess strong communication, negotiation, and influencing skills to build solid customer relationships and align initiatives with various internal stakeholders. * Have advanced intermediate English (B2\) * Proficient in Excel at an intermediate\-advanced level. At Nestlé, we believe in the power of diversity to enrich our teams and strengthen our organizational culture. We foster a respectful workplace where every individual is valued for their contributions—regardless of origin, identity, or disability. In this regard—and in compliance with Law No. 21\.015—we aim to promote the inclusion of persons with disabilities and commit to implementing reasonable accommodations throughout the recruitment process, on the job, and across the entire employment lifecycle. **Do you hold a Disability Credential and/or Invalidity Pension?**