Factory Quality Manager

Description

Job Summary: Comprehensively lead food quality and food safety assurance at the factory, developing the team and strengthening a quality culture. Key Responsibilities: 1. Lead the food quality and food safety assurance system. 2. Lead and develop the Quality, Food Safety, and laboratory teams. 3. Drive continuous improvement of quality processes. **Factory QA Manager** **Company:** Nestlé Chile **Site:** Los Ángeles Factory, Biobío Region **Schedule:** Full-time, 100% on-site (Monday to Friday, 08:00–17:30) **Education:** Professional degree related to quality assurance in the food industry, such as Food Engineering, Chemical Engineering, Biochemistry, Microbiology, or related fields. **Purpose of the Position** We are seeking a Factory QA Manager for our Los Ángeles Factory. The purpose of this role is to comprehensively lead the factory’s food quality and food safety assurance, ensuring compliance with applicable internal, regulatory, and export standards for plant production. The position will be responsible for leading and developing the Quality, Food Safety, and laboratory teams; consolidating sustainable process improvements; and reinforcing a cross-functional quality culture. We seek a transformative profile with strong technical expertise, people leadership skills, and the ability to influence operational teams and internal and external stakeholders. **A Day in the Life of…** * Lead the factory’s food quality and food safety assurance system, ensuring compliance with ISO 22000, HACCP, Good Manufacturing Practices (GMP), and Good Laboratory Practices (GLP). * Lead, develop, and support the Quality, Food Safety, and laboratory teams, promoting autonomy, coaching, performance, and continuous improvement. * Drive continuous improvement of quality processes, focusing on first-time release, deviation prevention, and sustainability of implemented improvements. * Manage audits, sanitary authorizations, and processes related to export authorization, maintaining effective relationships with competent authorities. * Ensure proper management of industrial hygiene and cleaning routines, including CIP and COP systems, in coordination with operational areas. * Manage quality information, indicators, and processes using digital tools and ERP systems such as SAP. * Collaborate cross-functionally with Production, Supply Chain, Technical Area, Factory Engineering, and the factory’s leadership team to ensure decisions align with quality and food safety standards. * Represent the factory to market stakeholders and international teams, communicating technical information and participating in strategic meetings. **What Will Make You Successful** * Hold a professional degree related to quality assurance in the food industry, such as Food Engineering, Chemical Engineering, Biochemistry, Microbiology, or related fields. * Have at least 5 years of experience leading quality assurance teams in the food industry or laboratories linked to the food sector. * Demonstrate proven experience in leading and developing Quality, Food Safety, and/or laboratory teams. * Have experience in sanitary authorization processes, export procedures, and interaction with authorities such as health services and the Agricultural and Livestock Service (SAG). * Possess an advanced/communicative level of English (B2 or higher, mandatory). * Demonstrate strong and transformative leadership, coaching skills, people development capabilities, and the ability to build effective interpersonal relationships. * Exhibit a continuous improvement mindset, autonomy, results orientation, and the ability to make decisions in demanding operational contexts. * Be available to work 100% on-site at the Los Ángeles Factory. **Diversity and Inclusion at Nestlé** At Nestlé, we believe diversity is a catalyst for enriching our teams and strengthening our culture. We foster a respectful workplace where every individual is valued for their contribution, regardless of origin, identity, or disability. In compliance with Law No. 21\.015, we promote the inclusion of persons with disabilities and commit to implementing necessary reasonable accommodations throughout the selection process and in the workplace. **Do You Hold a Disability Credential and/or Disability Pension?**