E-Commerce Operations Manager

Description

Job Summary: KikoMartz Commerce Chile SpA is seeking an E-Commerce Operations Manager to lead and coordinate daily operations across its online sales channels, bridging commercial and operational functions. Key Highlights: 1. Lead operations in a growing digital commerce environment 2. Participate in key initiatives to drive online sales growth 3. Develop expertise in new channels and commerce models **Job Summary:** **KikoMartz Commerce Chile SpA** is seeking an E\-Commerce Operations Manager to lead the daily operations of its online sales channels. This role will coordinate products, orders, inventory, promotions, and customer experience—connecting commercial and operational areas to maintain an agile, growth-oriented digital operation. **Responsibilities:** * Manage daily e-commerce channel operations * Coordinate order flow from purchase through dispatch and delivery * Monitor product availability, inventory levels, and catalog updates * Coordinate campaigns, promotions, and commercial changes on online platforms * Collaborate with logistics and distribution teams to support timely deliveries * Review incidents related to orders, payments, returns, and customers * Analyze sales, conversion rates, purchasing behavior, and operational performance * Coordinate with marketing, technology, customer service, and commercial teams * Identify opportunities to enhance the digital shopping experience * Support the onboarding of new products, categories, and sales channels * Implement improvements to scale and streamline e\-commerce operations **Requirements:** * Experience in e\-commerce, retail, digital operations, marketplaces, online sales, or related fields * Strong organizational and priority management skills * Familiarity with e-commerce platforms and digital tools * Ability to coordinate orders, products, and commercial information * Customer orientation and practical problem-solving ability * Capability to interpret basic sales and digital performance metrics * Effective communication with commercial, logistics, and technology teams * Prior management or leadership experience is valued but not essential * A degree in business, marketing, commerce, administration, or related fields is desirable, though relevant practical experience is also considered **Why Work With Us:** * Lead operations within a dynamic digital commerce environment * Participate in initiatives directly tied to online sales growth * Gain exposure to retail, logistics, marketing, and technology * Directly contribute to improving the digital customer experience * Develop expertise in new channels and commerce models * Advance toward senior e\-commerce and commercial management roles Salary: $42\.000\.000 per year Work Location: On-site employment