Technical Professional – Incident and Data Center Manager - Colina

Description

Job Summary: Handles incidents and escalated requests, registering and resolving inquiries for the colocation service. Key Responsibilities: 1. Incident and escalated request handling 2. Incident registration and resolution in the data center 3. Inherent job functions in service operations Xinerlink, a leading staffing company, is seeking new talent for the position of Incident and Data Center Request Manager at a major telecommunications company in Colina. Main Responsibilities: \- Handles incidents and escalated requests for colocation service operations. \- Registers all incident-related information, calls, requests, and resolved inquiries. \- Resolves incidents and requests using predefined procedures. \- Other responsibilities inherent to the position. We Offer: \- Net salary: $963.000 \- Rotating shifts \- Workplace location: Colina. Requirements: \- Technical degree or higher education in electricity, telecommunications, or computer science. \- At least 1 year of experience in customer technical support roles or corporate customer service positions with similar responsibilities. \- Demonstrable experience in enterprise IT/Data Center support desks, telecommunications, logistics, or technology solution providers. \- Knowledge of IT and Data Center infrastructure services, structured cabling concepts, and software. \- Demonstrable experience performing work in data centers. Apply Now Workplace: On-site employment