Job Summary: We are seeking a Customer Care Assistant to comprehensively manage customers and coordinate international operations, driving agile, efficient, and innovative service. Key Highlights: 1. Comprehensively manage customers and coordinate international operations. 2. Drive agile, efficient, and innovative customer service. 3. Promote accessible and satisfying e-commerce for everyone. At Blue Express, we are looking for our next Customer Care Assistant, who will play a key role in the comprehensive management of our customers and in coordinating operational activities for our international business, driving agile, efficient, and innovative service. Your primary objective in this role will be to execute administrative processes and coordinate follow-up on Cross-Border business operations, generating management reports to ensure compliance with service levels and company-defined standards. **Key Responsibilities:** * Respond to customer requests and inquiries through the communication channels provided by the company. * Identify potential deviations or omissions in request handling and propose timely actions to optimize response times. * Analyze issues raised by internal and external customers, managing and coordinating solutions across various cross-functional departments. * Prepare customer follow-up reports, ensuring case traceability and efficient data control to support decision-making. * Advise and assist customers in using self-service technological tools, promoting their correct usage. We are a market-leading company in logistics and distribution, committed to delivering the best service to our customers and helping them achieve their goals and dreams to accelerate their growth. Within our culture, we have integrated values and pillars to meet the needs and challenges of our customers and the market, aiming to provide the best solutions in distribution, transportation, logistics, and international trade services. Thus, our goal is to make e-commerce increasingly accessible and satisfying for every individual—and we believe you can help us achieve this! Requirements What do we expect from you? ✨ * Completed Technical-Professional education (e.g., Business Administration Technician, Customer Service Technician, Contact Center Technician, Executive Technician, Bilingual Technician, or related field). * Minimum 2 years of general work experience and 2 years of experience in administrative or customer service roles. * Intermediate-level proficiency in Microsoft Office. * Basic knowledge and understanding of Artificial Intelligence (AI) tools. * Basic to intermediate level of English language proficiency. * Strong customer service orientation, assertive communication, operational agility, and proactivity. Benefits ️ Your peace of mind is our priority Life insurance, supplementary health insurance, catastrophic insurance, and dental insurance—to protect you and your loved ones. Great partnerships, great opportunities Access exclusive benefits with major telecommunications, internet, energy, banking, and ISAPRE providers. Because your health matters to us Pharmaceutical partnership offering preferential pricing to make taking care of yourself more affordable. We promote your holistic well-being Talks and workshops designed to enhance your quality of life and personal development. Continuous growth Partnerships with academic institutions and internal training opportunities to support your ongoing professional development. We celebrate with you Two annual bonuses to accompany you during special moments. ⏰ Flexibility tailored to you Flexible working hours that promote balance between your professional and personal life. ✨ And much more! All applications are subject to Law 21.015, fostering an #inclusive and #tolerant environment where everyone is welcome—day after day. If you require accommodations to participate in our selection process, please indicate so in the questions section.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
