Customer Records Assistant

Description

Job Summary: Tech Solutions Technology & Business Services Chile SpA is seeking an organized and detail-oriented Customer Records Assistant to support the accurate management of customer information. Key Highlights: 1. Ideal for recent graduates interested in administration and data management. 2. Develop professional skills in data entry and CRM. 3. Gain experience in technology-supported commercial operations. Job Summary **Tech Solutions Technology \& Business Services Chile SpA** is seeking an organized, detail-oriented, and digitally proficient ***Customer Records Assistant*** to join our team in Temuco. As a Customer Records Assistant, you will support the accurate creation, updating, verification, organization, and maintenance of customer information within authorized business systems. You will process routine registration requests, review submitted information for completeness, maintain CRM data, organize digital documents, identify discrepancies, and coordinate corrections with customer service and operations teams. You will work closely with customer service, digital operations, administration, technology, sales support, and commercial operations teams to ensure customer information remains accurate, complete, secure, and accessible to authorized personnel. This position is ideal for recent graduates and early-career professionals interested in administration, data entry, customer registration, CRM, administrative operations, digital services, customer service, or business support. Responsibilities: - Create and update customer records in authorized systems. - Accurately enter customer information. - Review submitted information to verify completeness. - Verify routine customer information against authorized documentation. - Maintain up-to-date customer contact information. - Update customer profiles when authorized. - Process routine changes to customer records. - Maintain CRM records. - Log customer service interactions when required. - Organize electronic customer documentation. - Scan, classify, and archive documentation as appropriate. - Apply approved file-naming and document control procedures. - Monitor customer record update requests. - Follow up on incomplete information. - Identify duplicate or inconsistent records. - Flag potential data quality issues. - Correct routine errors per approved procedures. - Escalate unusual or sensitive discrepancies. - Assist in customer account administration. - Support customer onboarding documentation. - Assist in customer information verification processes. - Maintain accurate records of service requests. - Monitor shared administrative inboxes and work queues. - Coordinate record requests with customer service teams. - Assist with basic customer inquiries related to administrative information. - Prepare tracking spreadsheets in Excel or Google Sheets. - Assist with customer data reporting. - Support routine data quality checks. - Assist in record reconciliation. - Maintain documentation of changes made. - Support preparation of basic CRM reports. - Assist in tracking pending and in-progress requests. - Maintain confidentiality of customer information. - Comply with data protection and information security procedures. - Comply with authorized access and record retention requirements. - Support continuous improvement of customer record management processes. Requirements: - Completed secondary education or equivalent qualification. - Technical or professional studies in Business Administration, Office Administration, Information Technology, Customer Service, Data Management, Commercial Management, Accounting, or related fields are highly valued. - Approximately 0\-1 year of relevant experience. - Prior professional records management experience is not mandatory. - Recent graduates and candidates seeking their first professional role are strongly encouraged to apply. - Relevant internships and academic experience will be considered. - Exceptional attention to detail. - Strong organizational skills. - Accuracy in data entry. - Basic knowledge of Microsoft Excel or Google Sheets. - Familiarity with Microsoft Office or Microsoft 365\. - Comfort working with databases and digital platforms. - Familiarity with CRM systems is advantageous but not required. - Basic knowledge of electronic document management is desirable. - Strong written communication skills. - Ability to carefully review information. - Ability to identify basic discrepancies. - Excellent follow-up capability. - Ability to manage repetitive administrative tasks with precision. - Ability to maintain confidentiality. - Strong time management skills. - Ability to follow established procedures. - Willingness to learn new digital and business systems. Why Work With Us? - Gain practical experience in business administration. - Develop professional data entry skills. - Gain experience maintaining customer records. - Learn about CRM and digital business systems. - Develop data verification and data quality skills. - Gain experience with electronic document management. - Strengthen your Microsoft Excel skills. - Learn structured back\-office processes. - Develop skills in preparing customer data reports. - Gain experience in technology-supported commercial operations. - Learn about information privacy and security procedures. - Work alongside customer service, technology, administration, and operations professionals. - Build a career path toward Customer Records Coordinator or CRM Administrator. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment