Backoffice Executive

Description

Job Summary: Prosegur Alarms is seeking a Backoffice Executive to ensure efficient handling of requests, cost analysis, and support provision, guaranteeing customer protection. Key Highlights: 1. Efficient handling of requests and closure communication to the client. 2. Challenging role in problem resolution and customer retention. 3. Collaborative and enriching work environment. Connect homes and businesses with the most advanced security technology! **Who Are We?** Prosegur Alarms is Prosegur’s alarm and connected monitoring division, a leader in residential and commercial security solutions for homes, shops, and small businesses. Through cutting-edge alarm systems, smart cameras, sensors, and 24/7 monitoring from our Alarm Centers, we protect what matters most to our customers. With nationwide presence and global backing, we are the most trusted choice in Chile’s connected security market. **We Are Looking for Talent at Prosegur Alarms!** Today, we aim to incorporate a Backoffice Executive into our team, responsible for ensuring efficient handling of requests with timely closure communication to the client, analyzing costs associated with payments and discounts, and providing solution support to Level 1 departments—delivering peace of mind to our customers that their homes and businesses are protected 24/7, powered by state-of-the-art technology and excellence in service. **What Will Your Challenge Be?** * Handle, review in systems, and identify solutions for each assigned case. * Generate credit notes as appropriate for the client’s solution. * Process discounts or refunds accurately and within established timeframes. * Submit corresponding documentation related to the activity promptly and accurately. * Conduct follow-up until case closure and communicate closure to the client. * Thoroughly review each client’s situation to identify root causes and deliver definitive solutions, preventing recurrence of activities or customer complaints. * Call the client to verify data, supplement information, deliver solutions, or close the activity as appropriate. **What Are We Looking for in You?** * Completed secondary education; preferably technical higher education in Business Administration or a related field. * Two to four years of experience in customer service within service-oriented companies (telecommunications, security, technology, or call centers), delivering high-quality standards. * Proficiency in CRM, Oracle, Salesforce, or Genesys. * Advanced proficiency in Microsoft Office. * Availability to work in Renca commune, Monday through Friday, on a 44-hour weekly schedule. **What Will You Find at Prosegur Alarms?** * A collaborative and enriching work environment promoting core values: think positively, be unstoppable, and care about people. * A challenging role where you can contribute meaningfully to problem resolution and customer retention. * A range of corporate benefits including life insurance, training, scholarships, and more. **Do You Identify With This Challenge?** Then we look forward to your application and welcome you to join Prosegur Alarms! * Commitment to Non-Discrimination: At Prosegur Chile, we promote diversity and inclusion. This job posting complies with Law No. 21\.015, which encourages labor inclusion of persons with disabilities. We invite all individuals meeting the position requirements to apply, regardless of gender, age, ethnicity, religion, sexual orientation, gender identity, marital status, disability, or any other personal condition.