IT Support Assistant

Description

Job Summary: Tarkibat Technology & Business Services Chile SpA is seeking an organized, service-oriented IT Support Assistant to provide first-level technical assistance. Key Highlights: 1. Gain hands-on experience in Level 1 IT support 2. Acquire experience with help desk processes 3. Build a professional career in IT Job Summary **Tarkibat Technology \& Business Services Chile SpA** is seeking an ***IT Support Assistant*** who is organized, service-oriented, and possesses solid technical knowledge to join our team in Temuco. As an IT Support Assistant, you will provide first-level technical assistance to employees and authorized users experiencing common issues related to hardware, software, account access, connectivity, and workplace technology. You will receive and document support requests, perform basic troubleshooting, manage IT service tickets, assist with workstation and application setup, and escalate more complex incidents to specialized IT teams. This position is ideal for recent graduates and professionals with limited experience interested in IT support, help desks, service desks, information technology, technical support, or IT operations. Responsibilities: - Provide Level 1 IT support to employees and authorized users. - Receive support requests via phone, email, ticketing systems, and authorized channels. - Create, categorize, prioritize, and update IT service tickets. - Resolve common desktop and laptop computer issues. - Assist users with Windows operating system issues. - Provide support for Microsoft Office and Microsoft 365\. - Assist with issues related to Outlook, Teams, OneDrive, and web browsers. - Handle routine password reset and account access requests. - Assist with basic user account administration. - Provide support for installation and updates of approved software. - Assist with workstation configuration. - Prepare computers and peripherals for new users. - Provide support for technology-related onboarding and offboarding of employees. - Troubleshoot printers, scanners, monitors, keyboards, and other peripherals. - Assist with basic Wi\-Fi, LAN, internet, and VPN connectivity issues. - Address routine inquiries regarding mobile devices and workplace technology. - Maintain accurate records of problem resolution and tickets. - Monitor unresolved incidents and follow up accordingly. - Escalate complex hardware, software, network, cybersecurity, or application incidents. - Maintain records of IT equipment and assets. - Assist with equipment inventories. - Provide support for basic device replacement and equipment assignment processes. - Assist with routine system and application testing. - Keep IT documentation and user guides up to date. - Support basic technological project activities. - Assist in preparing service performance and incident reports. - Comply with information security and access control procedures. - Protect passwords, company information, and user data. - Identify recurring technical issues and report trends. - Participate in IT process and service improvement activities. Requirements: - Completed secondary education or equivalent qualification. - Technical or professional studies in IT, Computer Science, Information Systems, Networking, Telecommunications, or a related field are valued. - Approximately 0–1 year of relevant experience is required. - Prior experience in IT technical support is not mandatory. - Recent IT and Computer Science graduates are encouraged to apply. - Basic knowledge of the Windows operating system. - Familiarity with Microsoft Office or Microsoft 365\. - Basic knowledge of computer hardware. - Ability to troubleshoot common desktop and application issues. - Basic knowledge of user accounts, passwords, and permissions. - Basic knowledge of LAN, Wi\-Fi, internet, and networking concepts. - Knowledge of TCP/IP, DNS, DHCP, or VPN is valued. - Knowledge of Active Directory or Microsoft Entra ID is valued but not required. - Knowledge of incident management systems or ITSM is valued. - Strong customer orientation. - Solid problem-solving skills. - Excellent verbal and written communication skills. - Ability to explain technical instructions to non-technical users. - High attention to detail. - Ability to accurately document incidents. - Strong organizational and time-management skills. - Willingness to learn new systems and technologies. Why Work With Us? - Gain hands-on experience in Level 1 IT support. - Develop skills in troubleshooting Windows and Microsoft 365\. - Acquire experience with help desk and incident management processes. - Learn professional incident management procedures. - Develop capabilities for troubleshooting hardware and software issues. - Strengthen your knowledge of networks and connectivity. - Gain experience in user account administration. - Learn IT asset management processes. - Participate in technology implementations and upgrades. - Strengthen your awareness of information security. - Work alongside IT, technology, operations, and business services professionals. - Build a professional career path toward roles such as IT Support Technician, Help Desk Analyst, IT Support Specialist, Systems Support Analyst, or IT Support Engineer. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment