IT Support Assistant

Description

Job Summary: Tekhaf Trading & Technical Services Chile SpA is seeking a customer-oriented IT Support Assistant to provide first-level support for computers, software, and connectivity. Key Highlights: 1. Ideal for recent graduates interested in IT and desktop support. 2. Gain hands-on experience in IT support and problem resolution. 3. Develop skills in Windows, Microsoft 365, and hardware support. Job Summary **Tekhaf Trading \& Technical Services Chile SpA** is seeking an ***IT Support Assistant*** with an interest in technology, strong organizational skills, and a customer-oriented mindset to join our team in Temuco. As an IT Support Assistant, you will deliver first-level assistance for desktops, laptops, software applications, user accounts, printers, peripherals, and basic network connectivity. You will help diagnose common IT issues, document support requests, configure equipment, and escalate more complex technical incidents as needed. You will work closely with IT support, technical services, customer service, and business operations teams to help maintain reliable technology services and ensure a positive user experience. This position is ideal for recent computer science graduates and early-career professionals interested in IT support, desktop support, help desk, hardware, IT operations, or technical customer service. Responsibilities: Provide first-level support for desktop computers. Respond to common technical support requests. Create and update support tickets. Diagnose common desktop and laptop issues. Troubleshoot Windows 10/11. Assist users with Microsoft Office and Microsoft 365. Support for Outlook, Teams, OneDrive, and approved workplace applications. Assistance with device configuration. Installation of approved software and updates. Assistance with user account and password issues. Configuration of approved settings for desktop and laptop computers. Support for printers, scanners, monitors, webcams, and headphones. Assistance with keyboard, mouse, docking stations, and peripheral issues. Perform basic hardware checks. Assistance with replacement of approved components. Support for basic Wi\-Fi and LAN connectivity troubleshooting. Assistance with routine internet and browser issues. Support for basic VPN troubleshooting, where applicable. Prepare equipment for new employees. Assist with onboarding and offboarding of technical staff. Maintain accurate records of IT equipment. Update hardware and asset information. Document troubleshooting steps and solutions. Monitor pending technical requests. Follow up with users on open incidents. Escalate unresolved issues to senior technical staff. Maintain IT records in Excel or Google Sheets. Collaborate on IT inventory activities. Update troubleshooting guides and knowledge base information. Comply with information security and access control procedures. Requirements: Completed secondary education or equivalent qualification. Technical or university studies in Information Technology, Computer Science, Information Systems, Networks, Telecommunications, or a related field are preferred. Approximately 0\-1 year of relevant experience. Prior technical support experience is not mandatory. IT internships and practical academic experience are valued. Recent graduates are encouraged to apply. Basic knowledge of desktop and laptop computers. Familiarity with Windows 10/11. Familiarity with Microsoft Office or Microsoft 365. Basic knowledge of computer hardware. Basic knowledge of Wi\-Fi and networks. Knowledge of TCP/IP, DNS, DHCP, or VPN is a plus. Knowledge of Active Directory or Microsoft Entra ID is a plus. Knowledge of IT incident management systems is a plus. Strong analytical and problem-solving skills. Customer-focused attitude. Good oral and written communication skills. Ability to clearly explain technical instructions. High attention to detail. Ability to maintain accurate technical records. Willingness to learn new technologies. Why Work With Us? Gain hands-on experience in IT support. Develop problem-solving skills for desktop and laptop computers. Gain experience with Windows and Microsoft 365. Strengthen your hardware and peripheral support capabilities. Learn professional help desk and incident management procedures. Develop foundational networking and connectivity skills. Gain experience providing end-user support. Learn IT asset and equipment management processes. Participate in computer deployment and configuration. Work alongside technical support and IT professionals. Acquire transferable experience in technology services. Build a career path toward roles such as IT Support Technician, Desktop Support Technician, Help Desk Analyst, Technical Support Specialist, or Systems Support Analyst. Salary: $600,000 \- $800,000 per month Work Location: On-site employment