Technical Support Assistant

Description

Job Summary: TechZino Technology Solutions Chile SpA is seeking a Technical Support Assistant to provide first-level assistance, diagnose issues, and maintain technological operations. Key Highlights: 1. First-level technical support role for users. 2. Opportunity for recent graduates and professionals with limited experience. 3. Development of problem-solving and incident management skills. Job Summary **TechZino Technology Solutions Chile SpA** is seeking a ***Technical Support Assistant*** with a customer service orientation, interest in technology, and strong organizational skills to join our team in Viña del Mar. As a Technical Support Assistant, you will provide first-level technical assistance to employees, customers, and authorized users experiencing common issues related to computers, software, accounts, connectivity, and peripherals. You will receive and document support requests, perform basic diagnostics, keep tickets updated, assist with workstation and device configuration, and escalate more complex incidents to experienced IT professionals. This position is ideal for recent computer science graduates and professionals with limited experience interested in technical support, help desk, assistance services, desktop support, networking, or technology operations. Responsibilities: Provide first-level technical assistance to users. Receive support requests via email, phone, chat, or ticketing platforms. Create, categorize, prioritize, and update support tickets. Resolve common issues with desktop and laptop computers. Provide assistance with Windows 10/11\. Provide support for Microsoft Office and Microsoft 365\ applications. Assist users with Outlook, Teams, OneDrive, and related tools. Resolve common software issues. Assist with installation and configuration of authorized software. Provide support for basic user account and password issues. Assist with workstation configuration for new employees. Configure authorized peripherals and accessories. Provide support for printers, scanners, monitors, webcams, and headsets. Assist with basic Wi\-Fi and network connectivity troubleshooting. Provide support for common browser and web application issues. Assist with VPN connectivity as applicable. Perform basic hardware checks. Help identify defective equipment requiring repair or replacement. Maintain accurate troubleshooting records. Monitor open incidents and perform appropriate follow-up. Escalate unresolved incidents to Level 2 or specialized teams. Clearly communicate ticket status to users. Maintain basic IT equipment and asset records. Assist with technology-related onboarding and offboarding of employees. Maintain IT records in Excel or Google Sheets. Support basic IT inventory activities. Collaborate on routine technical reporting. Update internal troubleshooting guides and knowledge base articles. Comply with information security and access control procedures. Participate in improving IT and technology support processes. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Information Technology, Computer Science, Computing Sciences, Networking, Telecommunications, or related fields are valued. Approximately 0\-1 year of relevant experience. Prior professional technical support experience is not mandatory. Professional IT internships, academic projects, or hands-on technical experience are valued. Recent IT graduates are encouraged to apply. Basic knowledge of Windows 10/11\. Basic knowledge of computer hardware and peripherals. Familiarity with Microsoft Office or Microsoft 365\. Basic knowledge of Wi\-Fi and computer networking. Knowledge of TCP/IP, DNS, DHCP, or VPN is valued. Knowledge of Active Directory or Microsoft Entra ID is valued. Knowledge of incident management platforms such as ServiceNow, Jira, Zendesk, or GLPI is valued. Strong analytical and problem-solving skills. Strong customer orientation. Good oral and written communication skills. Ability to clearly explain technical instructions to non-technical users. High attention to detail. Ability to accurately document technical incidents. Willingness to learn new technologies. Why Work With Us? Gain practical experience in IT technical support. Develop skills in resolving Windows and Microsoft 365\ issues. Gain experience with help desk and incident management platforms. Learn structured incident management procedures. Strengthen your hardware and software troubleshooting capabilities. Build knowledge of networking and connectivity. Gain hands-on experience providing end-user support. Learn professional technical escalation procedures. Gain experience in IT asset management. Participate in technology projects and implementations. Work alongside IT professionals, technology operations staff, and customer service teams. Build a professional career path toward roles such as IT Support Technician, Help Desk Analyst, Service Analyst, Technical Support Specialist, or Systems Support Analyst. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment