Level 1 (N1) Bilingual Operator

Description

Job Summary: We are seeking Data Science professionals to join an inclusive and global team that is reinventing technology and transforming industries. Key Highlights: 1. Professional growth within a collaborative and global team. 2. Development of innovative solutions and industry transformation. 3. Accenture is Great Place To Work Chile 2025. **Reinvent with Accenture!** Build a career that inspires you and join Accenture Technology to be part of the continuous reinvention of technology and solutions that transform industries and generate positive impact. At Accenture, we live the future today. We don’t just apply technology—we create it. We work with the latest innovations to solve real-world challenges, combining diverse talent, creativity, and unique ideas. We believe that when every person can be authentic, change happens. We are looking for professionals for the **Data Science** role who want to grow, learn, and leave their mark as part of an inclusive, collaborative, and global team. **Key Responsibilities:** * Basic diagnosis and resolution of operating system failures (Windows, macOS, basic Linux). * General office software knowledge (Microsoft 365, Google Workspace). * Printer management, basic networking (Wi\-Fi, structured cabling), connectivity, and email. * Use of ServiceNow tool. * First-level diagnostic capability. * Accurate registration and categorization of incidents in the ticketing platform. * Correct and timely escalation to higher support levels (N2/Other specialties). * Adherence to standard operating procedures. **What Do You Need for This Role?:** * Diploma in Information Technology, Systems, Networking, Technical Support, or related fields (Intermediate or Higher Technical Degree). * Proficiency in Spanish/English (advanced level), both spoken and written, verifiable. * Minimum 2 years of verifiable experience as a support operator or technician in help desks or technical support centers within organizations of similar size or complexity. * **Bonus points:** * Basic ITIL knowledge desirable (not mandatory). **Why Choose Accenture?** **A Unique Workplace—Discover Some of the Benefits We Offer You:** Career Development Flexible Working Hours \+50,000 trainings and courses available (online and in-person) Libraries, books, and podcasts ️Language Program * Free certifications through our partners! \+900 Reinventors certified in Chile GenAI Academy, with exclusive programs for Accenture. Recognized by Great Place To Work Chile 2025 at #8 among the best companies to work for organizations with more than 1\.000 employees. Global onboarding experience! Bonuses and year-end bonuses