COM Specialist

Description

Job Summary: We are seeking a Monitoring and Networking Engineer to reinvent technology, solve challenges, and transform industries through innovation. Key Highlights: 1. Build a career that inspires you and creates positive impact. 2. Work with the latest innovations and diverse talent. 3. Collaborate on continuous improvement initiatives and process optimization. Job Description**Reinvent with Accenture!** Build a career that inspires you and join Accenture Technology to be part of the ongoing reinvention of technology and solutions that transform industries and generate positive impact. At Accenture, we live the future today. We don’t just apply technology—we create it. We work with the latest innovations to solve real-world challenges, combining diverse talent, creativity, and unique ideas. We believe that when every person can be authentic, change happens. We are looking for a professional to join our **Cloud** team as a **Monitoring and Networking Engineer**. **Key Responsibilities:** * Monitor and operate technological infrastructure and network platforms. * Manage, analyze, and coordinate the response to alerts, events, and incidents. * Perform advanced troubleshooting of IP networks and associated services. * Prepare operational reports and metric analysis. * Collaborate on continuous improvement initiatives and monitoring process optimization. **Requirements:** * Professional degree in Computer Engineering, IT, Networking, Telecommunications, or related field (minimum 8 semesters). * **Cisco CCNP Enterprise certification (mandatory)**. * Minimum **5 years of experience** in monitoring platform operations, NOC, or incident management within critical environments. * Minimum **5 years of experience** in IP network operations and troubleshooting. * Experience with WAN technologies (MPLS, VPN), QoS, and traffic analysis (NetFlow/IPFIX). * Experience configuring and administering load balancers (F5, Citrix NetScaler, Cisco ACE/GSS or similar). * Knowledge of ITIL processes, alert management, and incident management. * Proficiency with ITSM and monitoring tools. **Desirable:** * **ITIL v4 Foundation** or higher certification. * Experience or training with tools such as: Zabbix, NNM, Nagios, SCOM, OEM, CACTI, NTOP, vCenter, Azure, Intune, Cisco Catalyst Center, Cisco ThousandEyes, NetBackup OpsCenter, AKCP, and NetBotz. * Participation in automation and continuous improvement projects. **Why Choose Accenture?** **A Unique Workplace—Discover Some of the Benefits We Offer You:** Career Development Flexible Working Hours \+50,000 trainings and courses available (online and in-person) Libraries, books, and podcasts ️Language Program * Free certifications through our partners! \+900 Reinventors certified in Chile GenAI Academy, with exclusive programs for Accenture. Recognized by Great Place To Work Chile 2025 at #8 among the best companies to work for organizations with over 1,000 employees. Global onboarding experience! Bonuses and year-end bonuses ‍ ️ Complementary health insurance (100% company-paid, no deductible) Birthday leave ‍Extended Parental & Maternity Leave Global knowledge network Named the world’s most diverse and inclusive company, according to the Refinitiv Diversity & Inclusion Index * ️Sustainability—a driver of change; learn about our commitment **About Us:** * 800K professionals globally. * 9K clients across 120 countries * \+2,000 talents in Chile. * Projects across diverse industries * *This process incorporates Artificial Intelligence tools. Accenture ensures human review at every stage/decision point*.