Zonal Supervisor - Ancud/Chiloé

Description

Job Summary: We are seeking a Retail Supervisor to lead commercial, customer service, and operational management of offices in the Ancud/Chiloé macrozone, with a strong commercial focus and KPI management. Key Highlights: 1. Lead retail commercial teams and fieldwork. 2. Drive commercial growth and cross-selling of services. 3. Design and implement action plans to improve performance. Hybrid (Remote Work \+ In-Person) Department/Area/Section/Local Manager Los Lagos Region Ancud Do you have experience leading retail commercial teams and are motivated by fieldwork? At Chilexpress, we are looking for a **Retail Supervisor (Ancud/Chiloé Macrozone)** responsible for leading the commercial, customer service, and operational management of owned, external, and franchised commercial offices within their territory. We seek a profile with a strong commercial orientation, field leadership, and the ability to manage business indicators to drive achievement of sales targets, productivity, and customer experience goals. **Key Responsibilities** * Comprehensively lead the assigned macrozone, prioritizing offices based on impact on revenue, margin, and operational risk. * Drive territorial commercial growth by promoting campaigns, cross-selling of services, and identifying new local expansion opportunities. * Manage sales operations and customer service across commercial offices in the zone, ensuring adherence to operational standards. * Ensure achievement of commercial targets, productivity indicators, and customer experience KPIs (NPS, complaints, service levels). * Design and implement action plans for underperforming offices, correcting deviations and ensuring sustained improvement. * Monitor and manage critical business indicators using dashboards, reporting tools, and Excel-based analysis. * Efficiently administer territorial resources, ensuring proper operation, brand image, and infrastructure of offices. * Lead and develop direct reports (office managers and/or commercial operators), setting clear objectives and conducting systematic follow-up. * Maintain direct and ongoing relationships with franchisees and key network stakeholders through regular field visits. **Education and/or Experience:** * Technical Professional or University degree in Commercial Engineering, Business Administration (Executive Engineering), or related field. * Minimum 2 years of experience in similar roles, preferably in retail or commercial office management. * Proven retail experience is mandatory—e.g., mass consumption, gas stations, fast food, banking, or other network-based service industries. * Intermediate-level Excel proficiency. * Experience in indicator management, management control, and KPI design. * CRM software proficiency and basic accounting knowledge are desirable. * Experience managing franchisees or decentralized structures is desirable. **Working Conditions:** * Work location: Commercial offices — Ancud–Chiloé. * Employment modality: In-person. * Fieldwork: Frequent and prioritized within the assigned zone. * Working hours: Article 22\. * Personal mobility (own vehicle preferred). **Desired Profile** ------------------ * Strong results orientation. * Leadership and influence over decentralized teams. * High analytical capability and data-driven decision-making. * Proactivity, autonomy, and ability to prioritize territorially. * Customer orientation and focus on operational excellence. * Negotiation skills and commercial relationship management capability. Inclusive employment Minimum 2 years of experience Minimum education level: University degree Graduate Service Business Administration Commercial Engineering Executive Engineering in Business Administration Engineering in Business Administration High Leadership Capability Goal-Oriented Mindset Planning Capability Self-Management and Initiative Autonomy and Proactivity High Analytical Capability Spanish (Advanced Level)