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Position Summary: Comprehensively manage sales orders, provide customer assistance, coordinate logistics, monitor orders, and execute billing to ensure customer satisfaction. Key Highlights: 1. Comprehensively manage customer satisfaction. 2. Coordinate logistics and order tracking. 3. Support the shopping experience and problem resolution. **You’re WOW at Kärcher** * Ensure customer satisfaction through comprehensive management of sales orders (Retail, E-commerce, Dealers), guaranteeing correct quantities, delivery timelines, and documentation. * Provide technical/administrative assistance and guidance throughout the shopping experience, proactively addressing inquiries, requests, and complaints. * Coordinate with logistics providers to schedule and deliver orders on time and as agreed, continuously tracking order status. * Monitor back orders and report their status weekly, coordinating with Sales to address identified shortages. * Execute the billing process, ensuring accurate issuance of documents, credit notes, and return handling in accordance with corporate policies. * Maintain up-to-date information in SAP and support the collections process by locating received documents. **It Would Be WOW If You Brought This:** * Technical or professional education in Administration, Logistics, or related fields. * Prior experience in similar positions. * Knowledge of administration, finance, and logistics operations. * Proficiency in SAP (logistics/sales modules). * Strong communication skills, teamwork ability, customer orientation, and problem-solving capability under pressure. **Want to Make a WOW Impression With Us?** Simply apply online and provide your contact details. We’re excited to meet you! **Together for a cleaner world \| Together towards a clean world.**
