Description
Job Summary:
We are seeking a proactive and communicative intern to support customer satisfaction follow-up regarding installed telecommunications services.
Key Responsibilities:
1. Support customer satisfaction follow-up.
2. Make calls to gather information about the installed service.
3. Complete an Excel spreadsheet with customer feedback.
**Zener Austral** is looking for a **Telecommunications Intern** to join our team.
We seek a proactive candidate with strong verbal communication and customer service skills to support our follow-up on customer satisfaction regarding installed services.
**Responsibilities**
* Make calls to customers to gather information about the installed service.
* Confirm whether the service received met the customer's expectations.
* Investigate whether the customer experiences any faults or issues with the installed system.
* Complete an Excel spreadsheet with the feedback collected from each customer.
**Requirements**
* Currently enrolled in a technical internship program related to Telecommunications, Administration, or similar fields.
* Proficient in Excel at the user level.
* Strong verbal communication and customer service skills.