COLLECTIONS EXECUTIVE

Description

Position Summary: BBVA is seeking a professional to manage and execute collection actions, recover payments, normalize delinquent customers, and contribute to achieving recovery targets—while maintaining high standards of service quality and customer care. Key Highlights: 1. Telephone and administrative collection management. 2. Monitoring and tracking of assigned portfolio. 3. Customer service and guidance during collection processes. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries and serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles—including finance specialists, legal experts, data scientists, developers, engineers, and designers. **We have a new opportunity for you!** What are we looking for? **RESPONSIBILITIES** **General Position Objective** **To manage and execute collection actions on the assigned portfolio, aiming to recover payments, normalize delinquent customers, and contribute to achieving recovery and delinquency containment targets—while maintaining high standards of service quality and management excellence.** **1\.\- Collection Management** **Objective: Execute telephone and administrative collection actions on the assigned portfolio.** * **Conduct telephone collection outreach to delinquent customers.** * **Negotiate payment commitments and regularization alternatives.** * **Continuously monitor adherence to agreed commitments.** * **Manage recovery of current and overdue portfolio.** * **Update customer contact information and background records.** * **Accurately record all collection activities in designated systems.** **2\.\- Portfolio Monitoring and Control** **Objective: Monitor and track the behavior of the assigned portfolio.** * **Perform daily follow-up with delinquent customers.** * **Monitor compliance with payment commitments.** * **Identify critical customers or those at risk of deterioration.** * **Refer special cases according to internal procedures.** * **Support portfolio normalization and reduction of delinquency.** **3\.\- Customer Service** **Objective: Provide customer service and guidance related to collection processes.** * **Respond to customer inquiries and requests.** * **Provide information regarding account statements and payment alternatives.** * **Route complaints and contingencies per internal procedures.** * **Maintain courteous, customer-oriented service.** **4\.\- Performance Indicator Compliance** **Objective: Meet defined productivity and quality targets for collection management.** * **Achieve recovery and contactability targets.** * **Maintain productivity levels as defined by management.** * **Comply with quality standards and service protocols.** * **Contribute to achieving departmental performance indicators.** **5\.\- Operational Support and Continuous Improvement** **Objective: Support operational continuity and process improvement within the department.** * **Participate in training and continuous improvement initiatives.** * **Report deviations or contingencies identified during operations.** * **Support implementation of new collection strategies and campaigns.** * **Comply with internal procedures and applicable regulations.** *If you enjoy challenges and wish to join a leading global company, don’t hesitate to apply.*