Laboratory Supervisor

Description

Job Summary: Coordinate, manage, and supervise daily activities of a repair center, leading a team of electronic technicians to ensure efficiency, compliance, and customer satisfaction. Key Highlights: 1. Manage and supervise daily repair activities. 2. Lead and develop a team of electronic technicians. 3. Implement continuous improvements in repair operations. At Alstom, we understand transportation networks and what moves people. From high-speed trains, metros, monorails, and trams to turnkey systems, services, infrastructure, signaling, and digital mobility, we offer our diverse customers the industry’s broadest portfolio. Every day, more than 80,000 colleagues worldwide lead the way toward greener and smarter mobility—connecting cities while reducing carbon emissions and replacing cars. **Key Responsibilities:** * Coordinate, manage, and supervise daily repair center activities to ensure repairs are completed efficiently and the center operates fully compliant with all applicable regulations and guidelines. * Supervise and direct the electronic technicians’ team activities, assigning tasks according to technical skills, monitoring performance, and providing training and coaching to develop and strengthen capabilities—ensuring all repairs are completed within agreed timelines and to customer satisfaction. * Ensure timely completion of all repairs within established service deadlines and in alignment with customer expectations and satisfaction metrics. * Develop and implement operational and repair procedures to promote continuous improvement of the repair center’s performance. * Maintain appropriate inventory levels of spare parts and electronic equipment, including coordinating and tracking procurement meetings as needed, ensuring strict adherence to inventory control procedures. * Conduct internal quality control inspections, verifying that all repairs meet established quality standards, technical specifications, and customer requirements. * Maintain accurate and up-to-date records of repairs, modifications, preventive maintenance tasks, spare parts usage, and services delivered—including inventory counts and repair center reports. * Address customer inquiries and complaints, responding promptly to concerns and resolving issues professionally and service-oriented. * Organize and participate in meetings with subordinates to share updates, operational information, and improvement recommendations—ensuring the repair center consistently meets safety standards and best practices. * Develop and implement operational and repair procedures to promote continuous improvement and optimize the repair center’s overall performance. **Requirements:** * Hold a degree in Electronic Engineering You don’t need to be a train enthusiast to thrive with us. We guarantee that when you board one of our trains with friends or family, you’ll feel proud. If you’re ready for the challenge, we’d love to hear from you! **Important Note** As a global company, we are an equal opportunity employer and celebrate diversity across the 63 countries where we operate. We are committed to creating an inclusive workplace for everyone.