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Position Summary: Contribute to the design and evolution of user-centered digital products by collaborating with multidisciplinary teams under a product mindset and continuous improvement philosophy. Key Highlights: 1. User-centered digital product design and evolution. 2. Collaboration with multidisciplinary teams across the product lifecycle. 3. Experience in banking or financial services with a strategic perspective. Role Description: Contribute to the design and evolution of user-centered digital products by actively participating in the entire product lifecycle—from discovery through follow-up and continuous improvement—to deliver usable, viable, and business-goal-aligned experiences. Support the definition, design, and validation of digital solutions while collaborating with multidisciplinary teams grounded in a product, data-driven, and continuous improvement mindset. Maintain a holistic design perspective focused on strategically enhancing digital product experiences. Prior experience in banking or financial services is essential, including understanding sector-specific needs and challenges. * Propose, drive, and participate in discovery activities. * Support user needs assessment and analysis. * Collaborate on qualitative and quantitative research. * Contribute to defining data- and evidence-based design hypotheses. * Translate business requirements and user needs into experience solutions. * Create user flows, customer journeys, and experience maps. * Design low- and mid-fidelity wireframes. * Participate in co-creation sessions and workshops. * Develop interactive prototypes (mid- and high-fidelity). * Define and apply Design System guidelines. * Propose visual and functional improvements aligned with usability and accessibility standards. * Document functional and interaction specifications for development. * Support planning and execution of usability testing. * Iterate solutions based on user feedback and metrics. * Analyze results and generate actionable insights. * Collaborate closely with development teams during the build phase. * Resolve design-related questions and ensure correct implementation. * Participate in UX QA prior to release. * Actively contribute to the evolution of the Design System. * Participate in agile ceremonies (planning, refinement, review, retrospective). Academic Qualifications: * Graphic design, digital design, or other disciplines related to user research and experience design. Specific Knowledge: * Knowledge and mastery of the Design Thinking methodology. * Qualitative and quantitative research methodologies. * User experience design, usability and interaction principles, interface design, evaluation, testing, and measurement. * Figma (Advanced level). * Lysnna, Maze, Hotjar, Jira, Miro, or Mural. * Visual communication and design skills for creating wireframes and prototypes. Required Work Experience: * Minimum 2 years of experience (verifiable via portfolio). Employment Type: Full-time
