Specialist-Guest Experience

Description

Summary: This Guest Experience Specialist role goes beyond conventional front desk duties, focusing on creating a unique and memorable experience for guests in key hotel areas. Highlights: 1. Create a unique and memorable experience for guests 2. Take ownership of guest service in key hotel areas 3. Demonstrate an international mindset and a passion for detail **Additional Information** **Job Number**26029444 **Job Category**Rooms \& Guest Services Operations **Location**AC Hotel Santiago Cenco Costanera, Avenida Vitacura 130, Providencia, Santiago, Chile, Chile, 7510605 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work extends far beyond simply ensuring smooth check-in and check-out processes for guests. First and foremost, we must build a unique and memorable experience. Our Guest Experience Specialists proactively offer a wide range of services that guide guests throughout their stay. Their responsibilities go beyond those of a traditional front desk role, as we ask them to take ownership of guest service in key hotel areas with a “guest-first” mindset. They are empowered to move freely within their space and do what is necessary—whether handling operational needs, responding to guest requests, preparing reports, serving high-quality meals, or sharing local points of interest—to ensure guests perceive every transaction as part of the overall experience. Regardless of your specific position, certain fundamentals are essential to success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Specialist role requires being on your feet and moving about (standing, sitting, or walking for extended periods) and getting hands-on with tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds (11.4 kg) unassisted; reaching above head height and below knee level, including bending, twisting the body, pulling, and squatting). It is essential that Guest Experience Specialists perform all these tasks flawlessly (and any other reasonable task assigned)—ensuring our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education Level:High school diploma or equivalent. Related Work Experience:No related work experience required. Supervisory Experience:No supervisory experience required. Licenses or Certifications:None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have fostered an environment where the unique qualities of our associates are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the refined gesture of serving a beverage or the elegance of an environment thoughtfully designed down to the smallest detail, at AC Hotels, our team believes that if you have time to do something, you have time to do it with delicacy. Our guests recognize and appreciate the precision of design that defines AC Hotels—as well as the meticulous attention to detail demonstrated by our teams. If you seek to grow within an environment where hospitality truly comes alive, AC Hotels offers the setting you’ve been looking for. Our teams embody a resolutely international mindset and a passion for detail. Naturally curious, they crave new discoveries. Always attuned to the latest trends in art, technology, or design, they eagerly share insights—with each other and with our guests. Our teams are deeply committed to satisfying those around them and continuously ask themselves how they can improve the service they deliver. If this description resonates with you, we invite you to explore available job opportunities at AC Hotels. By joining AC Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** meaning in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself.