Senior Solution Consultant

Description

Summary: This high-impact Senior Solutions Consultant role involves partnering with sales and customers to design AI-powered Customer Experience solutions and strategies. Highlights: 1. Design AI-powered CX strategies and solutions across SOLA 2. Lead consultative discovery sessions focused on business outcomes 3. Act as a trusted advisor throughout the sales cycle locations Santiago, Chile time type Full time posted on Posted 2 Days Ago job requisition id JR110712 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI\-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. At Genesys, we are redefining how organizations engage with their customers through **AI\-driven experience orchestration**, enabling more empathetic, contextual, and outcome\-oriented interactions. We are currently looking for a **Senior Solutions Consultant** to join our pre\-sales team in the **SOLA region (South Latin America)**. This is a high\-impact role where you will partner with sales teams and customers to design **next\-generation Customer Experience solutions powered by AI and cloud technologies**, helping organizations transform how they engage with their customers. This is a **strategic, customer\-facing role**, combining consultative engagement, solution architecture, and the ability to translate business challenges into **AI\-enabled customer experience transformations**. **What You Will Do** -------------------- * Partner with Sales and customers across SOLA to design **AI\-powered CX strategies and solutions** * Lead consultative discovery sessions focused on **business outcomes, customer journeys, and experience gaps** * Position Genesys Cloud as an **experience orchestration platform**, not just a contact center solution * Deliver compelling demos and presentations tailored to both **business and technical stakeholders** * Design scalable architectures including **CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems** * Identify and articulate **AI use cases across the customer journey** (self\-service, agent assist, personalization, analytics) * Build business cases clearly linked to **ROI, operational efficiency, and customer loyalty** * Support RFx processes with strong technical and strategic positioning * Collaborate with partners to drive **innovation and adoption of AI\-driven solutions** * Act as a trusted advisor throughout the sales cycle **What We’re Looking For** -------------------------- * Proven experience in **pre\-sales, solutions consulting, or solution architecture** * Strong understanding of **CX, CCaaS, and customer journey orchestration** * Experience working with or positioning **AI capabilities in CX** (bots, agent assist, analytics, GenAI) * Solid knowledge of **cloud architectures, APIs, and integrations** * Ability to translate technology into **business value and strategic impact** * Experience engaging with **enterprise clients and C\-level stakeholders** * Strong communication, storytelling, and influencing skills * Intermediate to advanced English (preferred) * Experience in **South Latin America (SOLA) markets** is highly valued If a Genesys employee referred you, please use the link they sent you to apply. **About Genesys:** Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI\-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. **Reasonable Accommodations:** If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre\-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow\-ups or resume submissions—may not receive a response. **Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or** **expression, marital** **status, domestic partner** **status, national** **origin, genetics,** **disability, military** **and veteran status, and other protected characteristics.** *Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*