Job Summary: We are seeking a Sales Advisor for retail stores who delivers comprehensive, high-quality customer service, advises on products and services, and maximizes sales and customer loyalty. Key Highlights: 1. Excellent customer service and sales maximization 2. Customer advisory and loyalty building for products and services 3. Customer education and support in using digital channels **Job Description** ---------------------- Ensure comprehensive customer service by advising customers on product and service subscriptions, leveraging every interaction to generate additional sales opportunities, addressing their requests promptly, and fostering loyalty through excellence in service quality—thereby guaranteeing customer satisfaction with Entel and achievement of company objectives. * Deliver excellence in service quality within the store’s sales area. * Advise customers on commercial requirements, maximizing each interaction by exploring their satisfaction level and loyalty, thereby closing as many sales as possible. * Clearly and accurately explain to customers the features of the service provided, in accordance with policies defined for each case. * Implement efficient retention actions in response to cancellation intentions, ensuring adherence to established policies and procedures. * Actively participate in information platforms, training sessions, and other initiatives organized by trainers—including topics related to systems, products/services, and current company procedures, among others. * Educate and support customers on transactions they can perform via self-service kiosks, remote channels, and digital platforms. * Support other departments or functions during contingency situations or periods of high demand, remaining available as directed by management. * Adapt to channel requirements—including service models, procedures, policies, and others. * Correctly utilize current service tools (e.g., Turnomatico, Siebel, One Click, Xstore, etc.). **Candidate Requirements** -------------------------- * Sales / After-sales * Telecommunications * Customer service This opportunity is open to persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log into Aira and respond to the requested questions and/or assessments If your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are a leading technology and telecommunications company operating in Chile and Peru. We provide mobile telephony services and fixed-network operations—including data, IT integration, internet, local and long-distance telephony, and related services—for individual, business, corporate, and wholesale segments. Our purpose is to bridge the infinite possibilities offered by technology and thereby responsibly transform society. **Our Benefits** ----------------------- * Remote work * Health insurance * Dental insurance * Training and courses * Educational subsidy * Product discounts * Performance bonus
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
