Customer Success Executive

Description

Job Summary: We are seeking a professional to manage commercial relationships with Azure customers, drive growth in cloud consumption and expansion opportunities within existing accounts. Key Highlights: 1. Manage commercial relationships with Azure customers 2. Drive growth in cloud consumption and Annual Contract Revenue (ACR) 3. Identify expansion opportunities within existing accounts Job Description About Us: Noventiq (Noventiq Holdings PLC) is a global leader in cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower enterprises to thrive in the digital era by connecting them with top-tier IT vendors and delivering our own innovative services and patented solutions. Why Noventiq? Our success is built on a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic mergers and acquisitions, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating across around 60 countries, we maintain a significant presence in high-potential growth regions, including Latin America, EMEA, APAC, and a notable footprint in India. Your Opportunity: Join a globally recognized organization repeatedly honored with "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is foundational. Be part of our journey to accelerate digital transformation worldwide. Are You Ready to Make an Impact? If you are passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and become part of a global organization where your contributions are valued and your potential is limitless. Join us today! **What You’ll Do:** * Manage commercial relationships with active Azure customers, strengthening long-term partnerships and understanding their business priorities. * Drive growth in cloud consumption and Annual Contract Revenue (ACR) within the installed base. * Identify expansion opportunities within existing accounts, promoting initiatives related to migration, modernization, security, data, AI, and managed services. * Co-develop account-specific growth plans with commercial, pre-sales, and delivery teams. * Monitor projected vs. actual consumption, anticipate deviations, and execute corrective actions to ensure goal attainment. * Leverage Microsoft programs and incentives to accelerate cloud adoption and expand business. * Identify business and technological challenges faced by customers, connecting them with portfolio solutions through consultative selling. * Coordinate with internal teams to ensure proper execution of opportunities and successful customer experiences. * Accelerate the closure of commercial opportunities and ensure Gross Profit generation from services. * Manage the commercial lifecycle within existing accounts, ensuring retention and sustainable growth. * Keep the pipeline, forecast, and commercial activities up to date in CRM. * Collaborate with multiple internal and external stakeholders to maximize account value. **About You:** * Minimum 5 years of experience in commercial development, account management, commercial customer success, or consultative sales in technology. * Experience working with Microsoft Azure or within the Microsoft Cloud ecosystem. * Solid understanding of cloud consumption models, ACR generation, and recurring revenue models. * Experience managing enterprise customers and driving growth on an installed base. * Ability to understand business challenges and translate them into cloud solution opportunities (migration, modernization, security, data, AI, managed services). * Experience in consultative selling, focused on value creation and account growth. * Knowledge of Microsoft programs and incentives for cloud adoption and expansion. * Experience in commercial forecasting, pipeline management, and achievement of consumption and revenue targets. * Excellent communication and influencing skills with technology and business stakeholders. * Strong results orientation, focus on consumption growth and Gross Profit generation. * Proactivity, autonomy, and a strong sense of ownership in commercial management. * Ability to coordinate multiple internal stakeholders (sales, pre-sales, delivery) and manage complex opportunities. * Desired certifications: AZ\-900, AI\-900, or Microsoft commercial accreditations. \#LinkedInJobs