Field Technical Support – Las Condes (Full-time)

Description

Job Summary: We are seeking a customer-oriented Field Technical Support professional to resolve incidents in dynamic environments, contributing to operational continuity and participating in projects for high-profile clients. Key Highlights: 1. On-site technical support with a focus on quality and SLA. 2. Professional development and growth opportunities. 3. Participation in innovative projects with high-profile clients. We seek to hire a Field Technical Support professional for an on-site role in Las Condes, focused on customer service and incident resolution in dynamic environments. The candidate will work within agile team structures, participate in projects for high-profile clients, and contribute to the operational continuity of end-user infrastructure and systems. This position is part of a team dedicated to delivering high-quality support, emphasizing SLA compliance, incident management, hardware and software installation and maintenance, and a satisfactory end-user experience. The work environment values proactivity, organization, and continuous improvement, offering professional development and growth opportunities within the company and its client base. Apply without intermediaries through Get on Board. ### **Main Responsibilities** * Hardware: Installation, configuration, and maintenance of equipment (PCs, laptops, peripherals); IT inventory management; multimedia room maintenance (connections, devices, Kramer or similar); printer installation and maintenance. * Software: Installation of corporate software (OS, Office, antivirus, VPN, internal systems); desktop application support; installation and support in Mac (OSX) environments. * Configurations: Email configuration (Exchange / Office 365\); corporate mobile device configuration (phones, tablets); user profile and shared folder management; connectivity troubleshooting (Internet and VPN); IP configuration and data backup; videoconferencing support. * Telephony and Projectors: Installation and support for telephony (analog, digital, and IP); projector installation and maintenance; replacement of cables, lamps, and filters. * Networks: Network installation and maintenance (switches, routers, cabling); LAN/WiFi configuration; connectivity issue resolution; network point installation; server and network link support. * Hyflex Support: Technical assistance in Hyflex rooms before and during events; equipment configuration (PCs, cameras, interactive displays, streaming); real-time incident resolution; user training. * Working Conditions: Monday to Friday, 08:00–14:00 hrs; location in Las Condes (Fernández Concha 700\). ### **Requirements and Profile** Minimum Requirements: Degree in Programming Analyst, Network Technician, Systems Engineer, or related field; minimum 2–3 years of field technical support experience; customer orientation and analytical ability to identify root causes and deliver effective solutions. Organizational, proactive, adaptable, and teamwork skills. Strong client relationship skills and rapid learning ability regarding new technologies. Key Technical Competencies: Installation and configuration of corporate hardware and software; Windows and Mac environment support; email and mobile device management; connectivity incident resolution; basic networking knowledge (LAN/WiFi), VPN, and videoconferencing; experience with Hyflex rooms and audiovisual equipment. Relevant certifications and experience in corporate office environments are highly valued. Soft Skills: Clear communication, service orientation, ability to work under pressure, proactivity, critical thinking, and solution-focused mindset; ability to work autonomously and collaboratively, with strong interpersonal skills toward clients and colleagues. ### **Desirable Requirements** Technical certifications (e.g., networking, security, Windows/macOS), prior experience in corporate environments, and familiarity with incident management tools will be valued. Practical knowledge of videoconferencing tools and Hyflex room management, as well as experience in IT inventory management and asset administration, is also desirable. Basic technical English for reading manuals and internal documentation. ### **Benefits** At BC Tecnología, we foster a collaborative work environment that values commitment and continuous learning. Our culture promotes professional growth through team integration and knowledge sharing. Our hybrid work model, located in Las Condes, combines the flexibility of remote work with in-person collaboration, enabling better work-life balance and dynamism. You will participate in innovative projects with high-profile clients across diverse sectors, in an inclusive, respectful environment that supports both technical and professional development. GETONBRD Job ID: 59996