Manager, Technology Account Management

Description

Summary: This role is responsible for managing the technology and operational relationship with customers, identifying business opportunities, and contributing to the delivery of integrated solutions. Highlights: 1. Manage technology and operational relationships with customers 2. Identify business opportunities through technology infrastructure 3. Contribute to integrated solutions addressing customer needs **Our Purpose** *Mastercard powers economies and empowers people in 200\+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** Manager, Technology Account Management Overview: * Responsible for all aspects of the technology and operational relationship with the customer. * Establishes working relationships with internal delivery teams, customer support teams and customer contacts * Helps identify business opportunities through understanding of the customer’s technology infrastructure. Responsibilities: * Partners with customers to conduct quarterly operational reviews. * Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process. * Contributes to the delivery of integrated solutions that address customer needs. * Supports Technology Account Management teams, internal partners and key stakeholders to provide support in the market. * Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers. * Analyzes data from product delivery projects and reports on performance relative to success metrics. * Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs. * Develops and maintains strong working relationships, with partners in other business functions to complete deliver and customer support tasks. All About You: * Presentation skills * Data driven * Demonstrates ability in Technology Account Management, in addition to general competency across disciplines * Uses knowledge of industry trends to provide input on technology account management processes and operational support issues * Moderate professional experience in financial services, cards, payments or another related field. * Must have: Knowledge of the payments industry **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.