Tech Support Engineer

Description

Job Summary: Technical Support Engineer who ensures agile and effective solutions in the post-sales experience for compressors, blowers, and vacuum equipment. Key Highlights: 1. Act as the technical reference for Compressors, Blowers, and Vacuum. 2. Be the specialist who solves complex challenges by providing technical support. 3. Build and share knowledge, and train and develop people. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. As a Technical Support Engineer, you will be a key contributor to the customer experience during the post-sales phase. Acting as the technical reference for Compressors, Blowers, and Vacuum, your role is to ensure agile and effective solutions, directly contributing to customer satisfaction, loyalty, and success. You will collaborate with regional and global teams, promoting integration, knowledge sharing, and excellence in technical support. * Be the specialist who solves complex challenges: Address advanced technical issues by supporting field technicians, distributors, and customers via phone, email, and on-site visits. * Act proactively and strategically: Lead the resolution of critical issues, tracking cases to closure. Anticipate risks and propose continuous improvements to serve all of LATAM. * Investigate and generate technical knowledge: Conduct root cause analysis and detailed technical evaluations. Prepare and review technical reports focused on quality and risk mitigation. * Build and share knowledge: Develop technical materials such as diagnostic and troubleshooting guides, fault trees, and technical bulletins. Contribute to the organization’s knowledge base. * Train and develop people: Support and deliver technical training for internal teams, distributors, and customers. Create learning content and experiences that truly make a difference. * Completed university degree. * Prior experience in maintenance and technical support. * Prior experience delivering technical training related to this field. * Advanced English and Spanish. * Knowledge of Compressor, Blower, and Vacuum systems, and experience using troubleshooting tools. * Knowledge of air dryers, variable frequency drives, electric motors, and industrial control and communication systems, with experience using troubleshooting tools. * Salesforce proficiency. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology\-driven excellence in mission\-critical flow creation and industrial solutions across 40\+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.