Customer Service Executive

Description

Job Summary: We are seeking a Customer Service Executive to be the voice of the customer, handling inquiries and complaints to ensure a seamless and high-quality experience at an innovative real estate management company. Key Highlights: 1. Direct impact on customer satisfaction. 2. A collaborative, challenging, and continuously learning environment. 3. Real space to propose and iterate creative ideas. At Assetplan, we continue innovating to transform the rental and property management experience in Chile and Peru. We are leaders in residential rental management, overseeing more than 38,000 properties and over 80 multifamily buildings, combining technology, processes, and a people-centric focus. We are a young team with a flat organizational structure and a culture dedicated to learning. We value proactivity and a solution-oriented mindset when facing challenges, working goal-driven. Here, you can fully demonstrate your talent and confidently present your ideas in an environment of mutual respect and collaboration. We invite you to join our transformation! So that people can live as they imagine — both at work and at home. We are currently looking for a **Customer Service Executive**, who will serve as the primary internal representative of the customer’s voice. This role is critical to ensuring a seamless, timely, and high-quality experience by managing inquiries, requests, and complaints, and coordinating solutions across various internal departments. You will join a collaborative, results-oriented, and continuously improving team where your performance will directly impact our customers’ satisfaction. ### **Key Responsibilities:** * Respond to customer inquiries, requests, and/or complaints through various contact channels (phone and/or requests). * Handle complaints and resolve issues efficiently, following defined procedures. * Collaborate closely with other organizational departments to ensure effective problem resolution. * Execute all operational procedures aimed at resolving customer issues within established timeframes. * Identify improvement opportunities and submit proposals contributing to an enhanced service experience. ### **Requirements** * Prior experience in customer service and/or call center (mandatory). * Technical or Higher Technical education (graduated or about to graduate). * Basic-to-intermediate proficiency in Microsoft Office. * Experience with Zendesk (preferred). ### **What We Offer** * A role with direct impact on business outcomes. * Real space to propose, test, and iterate creative ideas. * A collaborative, challenging, and continuously learning environment. * Benefits including additional vacation days, supplementary health insurance co-payment, annual IPC-based salary adjustment, and company performance bonus, among others. ### **Requirements for Internal Applicants** * Must have worked at Assetplan for **at least one year**. * Must demonstrate **strong performance and KPI compliance**. * **Cannot be transferred to a position with lower remuneration.** * Send an email to the internal recruitment mailbox with your CV attached and the applied position stated in the subject line