Collections Supervisor

Description

Position Summary: We are seeking a Mass Channels Collections Manager to manage the telephone channel and mass campaigns, ensuring recovery and operational efficiency. Key Highlights: 1. Dynamic environment and innovative team focused on continuous learning 2. Leads telephone campaigns and defines management strategies 3. Coordinates with judicial teams and reports on portfolio At Assetplan, we are leaders in residential rental management in Chile, currently operating over 43,000 properties for retail and institutional clients, and more than 90 multifamily buildings, with presence in Chile and Peru. For over 10 years, we have been innovating and bringing technology to the real estate industry. We are a young team with a flat organizational structure and a culture dedicated to learning. We value proactivity and a mindset oriented toward tackling challenges, working goal-oriented. Here you can fully demonstrate your talent and confidently present your ideas in an environment of mutual respect and collaboration. We invite you to join our transformation! So people can live as they imagine — both at work and at home. We are looking for a **Mass Channels Collections Manager** to join our team. Your mission will be to manage the telephone channel and mass collections campaigns across different delinquency stages, ensuring recovery, operational efficiency, and appropriate coordination with the judicial team. ### **Key Responsibilities:** * Lead segmented telephone campaigns based on delinquency stage, covering early, late, and pre-judicial delinquency. * Define differentiated management strategies according to payment behavior and debt age. * Monitor daily team metrics such as contactability, payment promises, and recovery by delinquency stage. * Coordinate with the judicial team regarding transfer, status, and evolution of the corresponding portfolio. * Supervise proper administration of lists, schedules, and priorities in the dialer. * Ensure quality of management and regulatory compliance in telephone interactions. * Report consolidated status of the telephone portfolio by segment to management. ### **What Do You Need to Apply?** * Technical or professional degree in Administration, Engineering, or related field. * 3–5 years of experience in mass telephone collections with team management. * Experience in portfolio segmentation by delinquency stage. * Proficiency in predictive dialers, CRM, and collections systems. * Knowledge of pre-judicial processes and coordination with judicial teams. * Intermediate-to-advanced Excel skills (preferred). * Experience with Power BI, SQL, or reporting tools (preferred). ### **What We Offer You** * A dynamic environment with an innovative team focused on continuous learning. * Benefits including **extra vacation days, co-payment for supplementary health insurance, annual IPC-based salary adjustment, company performance bonus, and much more.** ### **Requirements for Internal Candidates** * Must have held current position for **at least one year**. * Must demonstrate **strong performance and KPI achievement (meeting or exceeding expectations)**. * **Cannot be reassigned to a lower-paying position.** * Send email to internal recruitment mailbox with CV attached and applied position stated in subject line.