Customer Service Representative

Description

Job Summary: Mendes Accounting & Business Services Chile SpA is seeking a Customer Service Representative to provide frontline assistance and coordinate complex cases with internal teams. Key Highlights: 1. Ideal for launching a career in customer service and professional services. 2. Develop practical experience in accounting and business support. 3. Opportunity for growth into a specialist or team leader role. Job Summary **Mendes Accounting \& Business Services Chile SpA** is seeking a professional, organized, and customer-oriented ***Customer Service Representative*** to join our team in Puente Alto. As a Customer Service Representative, you will deliver frontline assistance to customers and businesses via phone, email, chat, and authorized digital channels. You will respond to inquiries, maintain accurate customer records, follow up on service requests, assist with routine account and administrative questions, and coordinate more complex cases with accounting, administration, and business services teams. This position is ideal for candidates with limited experience or those beginning their professional careers who are interested in customer service, professional services, accounting support environments, BPO, customer care, administration, or commercial operations. Responsibilities: Respond to customer and business inquiries via phone, email, chat, and authorized digital channels. Provide professional, courteous, and timely customer assistance. Identify customer needs through active listening and effective questioning. Provide authorized information about company services and administrative processes. Create and update customer service cases and requests. Maintain accurate records of customers and business partners. Log interactions and outcomes in CRM or service management systems. Monitor open customer requests and perform appropriate follow-up. Assist customers with routine account and service inquiries. Provide support for basic customer onboarding and service administration. Assist customers with routine documentation requirements. Verify that submitted information is complete. Coordinate administrative inquiries with the relevant internal teams. Direct specific accounting questions to qualified accounting staff. Coordinate service requests with accounting, operations, and administration teams. Assist with routine invoice and payment status inquiries when authorized. Appropriately escalate complex questions related to accounting, taxation, billing, contracts, or technical matters. Manage routine customer complaints professionally. Monitor shared customer service email and chat queues. Maintain clear and accurate case notes. Provide support for scheduling appointments and call-backs with customers as needed. Maintain Excel spreadsheets and service records. Assist with customer service reporting. Support customer feedback and satisfaction initiatives. Work toward established response time and service quality goals. Follow customer verification and confidentiality procedures. Protect confidential customer and company information. Participate in customer service training and quality reviews. Identify recurring customer issues and report trends. Contribute ideas to improve customer experience and service efficiency. Requirements: Completed secondary education or equivalent qualification. Prior experience in customer service, administration, BPO, contact centers, retail, hospitality, financial services, or professional services is valued but not mandatory. Approximately 0–1 year of relevant experience is required. Recent graduates and candidates seeking their first professional role in customer service are encouraged to apply. Strong customer service orientation. Professional and respectful communication style. Strong verbal and written communication skills. Excellent active listening ability. Strong interpersonal and problem-solving skills. Comfort communicating via phone, email, and chat. Basic computer literacy and data entry skills. Familiarity with Microsoft Word, Excel, Outlook, or Microsoft 365\. Familiarity with CRM or customer service platforms is a plus. Basic administrative or accounting knowledge is helpful but not required. High attention to detail and accuracy. Strong organizational and time management skills. Ability to manage multiple customer requests simultaneously. Ability to maintain confidentiality of business information. Ability to remain professional when dealing with dissatisfied customers. Ability to identify inquiries requiring escalation. Willingness to learn new digital and business systems. Why Work With Us? Develop practical customer service experience. Gain experience in professional accounting and business services environments. Build telephone, email, chat, and customer support skills. Gain experience with CRM and customer service platforms. Strengthen administrative and Excel skills. Develop professional business communication skills. Gain experience managing documentation and customer service requests. Work alongside customer service, accounting, administration, and operations professionals. Enhance problem-solving and case management skills. Build transferable experience relevant to BPO, financial services, accounting, and professional services. Participate in customer experience and process improvement initiatives. Build a professional career path toward roles such as Customer Service Specialist, Client Services Specialist, Customer Operations Coordinator, Account Support Specialist, or Customer Service Team Leader. Salary: $550\.000 \- $750\.000 per month Work Location: On-site employment