Commercial Support Assistant

Description

Job Summary: Triotech Digital & Payment Services Chile SpA is seeking a Commercial Support Assistant to provide frontline assistance to commercial clients and merchants. Key Highlights: 1. You will provide frontline support to merchants and commercial clients. 2. Ideal for entry-level candidates interested in digital payments and fintech. 3. Develop skills in customer service, technical support, and POS technology. Job Summary **Triotech Digital \& Payment Services Chile SpA** is seeking an organized, digitally proficient, and customer-oriented ***Commercial Support Assistant*** to join our team in Los Ángeles. As a Commercial Support Assistant, you will deliver frontline assistance to commercial clients and merchants using digital payment platforms, transaction systems, and merchant services. You will respond to routine merchant inquiries, assist with account- and point-of-sale (POS) terminal-related issues, follow up on support cases, maintain accurate records, and escalate complex technical or payment incidents. You will work closely with merchant services, customer support, payment operations, technical support, onboarding, and commercial operations teams to deliver reliable service to merchants. This role is ideal for entry-level candidates or those with limited work experience who are interested in digital payments, financial technology (fintech), merchant services, POS technology, customer service, financial technology, or commercial operations. Responsibilities: Provide frontline support to merchants and commercial clients. Respond to merchant inquiries via phone, email, chat, and authorized digital channels. Create, categorize, and update merchant support cases. Assist with routine inquiries regarding POS terminals and payment platforms. Guide merchants through approved basic troubleshooting procedures. Assist merchants with routine questions about merchant account access. Address queries regarding passwords and authentication within authorized procedures. Assist merchants with routine questions about transaction status. Help identify cases involving declined, pending, duplicate, or failed transactions. Appropriately escalate complex transaction or payment processing issues. Assist with basic POS connectivity troubleshooting. Handle routine terminal activation and configuration requests when authorized. Assist with merchant onboarding administration. Verify that required merchant information and documentation are complete. Maintain accurate merchant profiles and contact information. Assist with merchant service requests and account updates. Monitor open cases and perform appropriate follow-up. Coordinate technical incidents with IT or payment support teams. Route settlement and reconciliation inquiries to the appropriate specialists. Assist with routine payment reporting inquiries. Support merchants with approved dashboard or portal functionalities. Maintain clear and accurate case notes. Monitor shared support inboxes and work queues. Maintain Excel spreadsheets and merchant service records. Prepare basic support and service reports. Support merchant satisfaction and feedback activities. Follow customer verification and access control procedures. Comply with payment security, privacy, and information security requirements. Identify recurring merchant issues and report trends. Participate in merchant support and service improvement initiatives. Requirements: Completed secondary education or equivalent qualification. Technical or university studies in Business Administration, Computer Science, Finance, Accounting, Commercial Administration, or related fields are preferred. Prior experience in customer service, technical support, retail, banking, financial technology (fintech), point-of-sale (POS) services, business process outsourcing (BPO), or administration is helpful but not mandatory. Approximately 0–1 year of relevant experience is required. Recent graduates and candidates seeking their first opportunity in the fintech/payment services sector are strongly encouraged to apply. Strong customer orientation. Good verbal and written communication skills. High attention to detail. Strong problem-solving and fault-detection abilities. Comfort assisting business clients via phone, email, and chat. Basic computer literacy and data entry skills. Familiarity with Microsoft Excel, Word, Outlook, or Microsoft 365\. Familiarity with CRM or incident management systems is a plus. Basic knowledge of point-of-sale (POS) terminals or electronic payments is a plus. Knowledge of payment gateways, merchant portals, QR code payments, or card-based payment processes is valued but not required. Ability to maintain accurate customer and transaction records. Ability to manage multiple support requests. Ability to identify technical or payment incidents requiring escalation. Ability to handle merchant information responsibly. Willingness to learn payment technologies and merchant service procedures. Why Work With Us? Gain hands-on experience in digital payments and merchant services. Develop customer service and technical support skills. Become familiar with point-of-sale (POS) technologies and electronic payments. Learn merchant onboarding and service processes. Gain experience in CRM and incident management. Strengthen Excel and reporting skills. Learn how payment incidents are investigated and escalated. Gain experience supporting business clients. Work alongside payment, technology, customer service, and operations professionals. Build transferable skills in financial technology and digital business. Contribute to improving the merchant experience. Build a professional career path toward roles such as Merchant Support Specialist, Payment Operations Specialist, Technical Support Specialist, Merchant Services Coordinator, or Payment Operations Analyst. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment