Multiskills Customer Service Executive - Macul

Description

Job Summary: We are seeking a Multiskills Customer Service Executive to provide comprehensive, empathetic, and efficient service, resolving inquiries and complaints through multiple channels while ensuring a satisfactory customer experience. Key Highlights: 1. Comprehensive and empathetic service to internal and external customers. 2. Timely and effective resolution of inquiries and complaints. 3. Case and request management across multiple channels. A pharmaceutical company is seeking a Multiskills Customer Service Executive to work at its Macul office. This is a medical leave replacement position. Objective: Responsible for delivering comprehensive, empathetic, and efficient service to internal and external customers via multiple contact channels; promptly and effectively addressing inquiries, requests, and complaints; ensuring a satisfactory experience; contributing to continuous improvement of service processes according to defined standards; demonstrating the company’s commitment to customer satisfaction and continuous improvement. Conditions: 1\. Remuneration: CLP $840,000 net monthly. 2\. Rotating shifts on a 6x1 schedule: * Mon–Fri: 08:30–20:00 * Sat: 09:30–20:00 * Sun: 10:30–18:00 3\. Work location: Vicuña Mackenna Avenue, Macul. 4\. Requirements: * Education: Communication, Marketing, Public Relations, or related field. * Minimum 2 years of customer service experience, preferably in digital and/or telephone environments. * Strong communication skills, empathy, conflict resolution ability, and proficiency with digital tools. 5\. Responsibilities: * Customer service (internal and external). * Case and request management (complaints and/or suggestions). * Case escalation and follow-up. * Use of tools, information registration, and updates. * Handling all channels provided by the company (telephone, chat, email, social media, and others). Adapting to various platforms and technologies as required by the company, ensuring operational continuity. 6\. Contract type: Temporary Services Agreement. Employment Type: Full-time Salary: CLP $840,000 per month Application Question(s): * Do you have experience managing cases and requests? Please comment. * Availability * Please provide your phone number and residential commune. * Please indicate your highest level of education. Work Location: On-site employment