IT Help Desk Specialist

Description

Job Summary: We are seeking an IT Help Desk Specialist to manage and resolve user incidents and inquiries, monitor support performance, and optimize support processes. Key Highlights: 1. Manage incident response, service requests, and user inquiries. 2. Drive automation and process optimization initiatives for support operations. 3. Opportunity for professional development in a dynamic and learning-oriented work environment. **IT Help Desk Specialist (1 vacancy)** **Computer Systems Designers and Analysts \- Programmers / IT Developers** ============================================================================================================================================================= ### **CONTACT INFORMATION** **Company:** SQM **Economic Activity:** Repair of metallurgical machinery for mining, oil extraction, and construction ### **DESCRIPTION** Your Daily Challenges: Manage incident response, service requests, and user inquiries. Administer the lifecycle of support tickets and records. Monitor Help Desk performance using management indicators and metrics. Provide user support and assistance through defined channels. Drive automation and process optimization initiatives for support operations. Are you our ideal candidate? Find out if you meet these requirements: Bachelor's degree in Computer Science or related technical field; 1 year of experience in an IT Help Desk role. Advanced proficiency in Microsoft 365, Windows, Google Workspace, and ITSM tools (e.g., ServiceNow). Residency in Santiago. We offer: Employment type: Indefinite-term contract. Working hours: Monday to Friday. Work location: Corporate Building, Las Condes. The opportunity to join and grow within a dynamic and continuously learning work environment Metropolitan Region, Las Condes 24/07/2026 \- 28/08/2026 Confidential Full-time ### **REQUIRED QUALIFICATIONS** **Education Level:** **Experience:** 1 year ### **CHARACTERISTICS** **Employment Type:** Indefinite-term contract **Position Level Offered:** Other **Source of the Job Posting:** WEB **Professional Practice Internship Offer:** No **Suitable for the Following Employment Groups:** Persons with disabilities View job requirements