Support Specialist

Description

Job Summary: We are seeking a Support Specialist to handle technical requests, resolve incidents, and ensure the proper functioning of systems and platforms. Key Highlights: 1. Resolve technical issues reported by internal and external users. 2. Train users on the use of digital tools. 3. Coordinate with development and operations teams to implement effective solutions. Support Specialist **Location:** Antofagasta, Antofagasta Region, Chile **Company:** Asistentes Autónomos SpA About Us Asistentes Autónomos SpA is a company dedicated to delivering technological solutions and digital assistance services, focused on innovation and operational efficiency. Our commitment is to provide reliable support that ensures continuity and quality in our clients' processes. Job Description We are seeking a **Support Specialist** to handle technical requests, resolve incidents, and ensure the proper functioning of systems and platforms. The ideal candidate will have experience in IT support, customer service, and management of digital tools. Main Responsibilities * **Incident Management**: Resolve technical issues reported by internal and external users. * **Preventive Maintenance**: Perform system review and update routines. * **Ticket Management**: Log, prioritize, and track requests in support platforms. * **User Training**: Provide guidance on the use of digital tools. * **Technical Documentation**: Develop manuals and procedural guides. * **Cross-Team Collaboration**: Coordinate with development and operations teams to ensure effective solutions. Requirements * Degree in Computer Engineering, Telecommunications, Systems Engineering, or related field. * 2–3 years of experience in technical support or help desk roles. * Knowledge of operating systems, networks, and support management tools. * Strong communication, problem-solving, and customer-oriented skills. * Experience in digital services companies is a plus. Benefits * Competitive market-aligned salary. * Health insurance and corporate benefits. * Opportunities for training in emerging technologies. * Dynamic and collaborative work environment. Salary: $3\.750\.000 per month Workplace: On-site employment