Job Summary: We are seeking a Help Desk Agent / Service Desk Agent to provide IT technical support to service station users, ensuring operational continuity. Key Highlights: 1. Remote IT technical support for service stations. 2. User incident and request handling and resolution. 3. First-level fault diagnosis and solutions. Help Desk Agent / Service Desk Agent 1B Location: Downtown Santiago, near Santa Ana Metro Station Work Mode: On-site (only night shifts are performed remotely) Net Salary: $760\.000 monthly Working Hours: Rotating 24x7 shifts, 42 hours per week Contract Type: Fixed-term contract with possibility of conversion to indefinite-term contract Job Description We are seeking a Help Desk Agent / Service Desk Agent 1B to provide IT technical support to service station users, ensuring operational continuity and efficient handling of incidents and requests. The candidate will be responsible for delivering remote support, managing tickets, and resolving issues related to POS equipment and systems, while maintaining customer-oriented service. Main Responsibilities * Provide remote IT technical support for service stations. * Handle and resolve user incidents and requests. * Provide support for POS systems and equipment. * Register, manage, and track tickets. * Diagnose faults and deliver first-level solutions. * Escalate incidents to the relevant departments when necessary. * Maintain courteous, problem-resolution-oriented service. Mandatory Requirements * Diploma of Higher Technical Education in Computer Science or related field. A diploma certificate will be required to proceed with the recruitment process. * Minimum 1 year of verifiable experience in Help Desk, Service Desk, or Call Center. * Experience using ticket management systems. * Experience providing support for POS systems or equipment. * Customer service skills. * Availability to work rotating 24x7 shifts\. Benefits * Compensation Fund. * Occupational Safety Mutual. * Possibility of conversion to indefinite-term contract. AVAILABILITY STARTING AUGUST 1
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
