Description
Job Summary:
We are seeking an IT service management specialist to monitor performance, coordinate technical escalations, and maintain service documentation.
Key Highlights:
1. Monitoring of IT service performance and tracking of service requests.
2. Coordination of technical escalations and preparation of service reports.
3. ITIL knowledge and excellent communication skills will be valued.
**Responsibilities**
\- Monitor IT service performance.
\- Track service requests and incidents.
\- Prepare service reports.
\- Coordinate technical escalations.
\- Maintain service documentation.
**Requirements**
\- More than 3 years of experience in IT service management.
\- Strong organizational skills.
\- ITIL knowledge will be valued.
\- Excellent communication skills.
Salary: $21\.000\.000 \- $27\.000\.000 per year
Work Location: On-site employment