IT Projects and Systems Continuity Engineer

Description

Position Summary: Ultraport is seeking an IT Projects and Systems Continuity Engineer to coordinate, analyze, and oversee projects and system operations, ensuring operational continuity and continuous improvement. Key Highlights: 1. Coordination and management of IT projects and critical systems. 2. Direct communication channel between the IT team and Key Users for incident resolution. 3. Promote continuous improvement and ensure regulatory compliance. **Apply now** Full-time Analyst Valparaíso Region Valparaíso Ultraport, a diverse and inclusive company within the Ultramar Group with over 45 years of leadership in Chile’s maritime and port operations, is seeking an IT Projects and Systems Continuity Engineer. The role aims to coordinate, analyze, and oversee organizational projects and system operations—particularly critical systems—acting as the direct liaison between Key Users and the technical team to ensure operational continuity, regulatory compliance, and continuous improvement of Ultraport’s processes and systems. Key responsibilities include: * Serving as the direct liaison between the IT team and Key Users to address requirements and needs related to critical systems and their integrations. * Centralizing the management, evaluation, and resolution of critical system incidents via the ticketing platform. * Facilitating feedback sessions, identifying, and documenting improvements for critical systems. * Coordinating the implementation of projects and enhancements to critical systems, based on technical and continuity assessments. * Documenting technical and managerial aspects associated with critical systems (projects, incidents, processes, improvements, and controls). * Ensuring the application and enhancement of audit controls for critical systems, in coordination with the Information Security area. * Keeping various business units informed and trained regarding the status of critical systems and associated projects. * Participating in the implementation, maintenance, and updating of the Occupational Health, Safety, and Environmental Management System within the scope of responsibility. The ideal candidate is proactive, skilled in problem and conflict resolution, results-oriented, capable of planning and analysis, autonomous, and a strong team player. If you believe you meet these criteria, we invite you to join this outstanding team. Regarding working conditions, duties will be performed at Ultraport’s offices located at Blanco 853, Valparaíso. This is an inclusive job opportunity. (Possession of disability pension credential or evidence required) **Desired Profile** ------------------ **Education:** University degree (e.g., Computer Science Engineering, Information Engineering, or related field). **Specific Knowledge:** Project Management Process Management SQL Server Net Core Operational Excellence Customer relationship management knowledge. Power BI (desirable) Advanced Excel Software: Advanced Microsoft Office Languages: English (desirable) **Experience:** Minimum 2 years of experience in similar roles and sectors. Inclusive employment Minimum 1 year of experience Minimum education level: University degree Graduate Computer Science Civil Computer and Information Engineering Industrial Civil Engineering