Document Control Assistant – Valparaíso

Description

Job Summary: Document control related to import cargo and customer assistance for services, with a focus on operational excellence and customer service. Key Responsibilities: 1. Document control and import management 2. In-person, remote, and telephone customer service 3. Coordination of carriers and optional services A port company is seeking a Document Control Assistant to work at its Valparaíso office. **Maternity leave replacement.** Job Objective: Perform document control related to import cargo and provide assistance to customers requiring support regarding the company’s services, delivering optimal customer service to facilitate service requests and streamline import clearance procedures—customer-focused and aligned with operational excellence. Conditions: 1\. Salary: CLP $730,000 net. 2\. Schedule: Rotating shifts (6 days on / 1 day off) Monday to Friday: SHIFT 1: 08:00 AM to 03:00 PM SHIFT 2: 03:00 PM to 10:00 PM Saturday and Sunday: SHIFT 1: 08:00 AM to 04:00 PM * SHIFT 2: 03:00 PM to 11:00 PM 3\. Work location: Valparaíso. 4\. Responsibilities: * Receive, control, and deliver customs documents validated by regulatory authorities, and record them in our system. * Serve customers in person, remotely, and via telephone to resolve their import cargo issues. * Upload and update import cargo information on the company website. * Provide information and coordinate carrier entry/exit logistics. * Offer, manage, and control optional and mandatory services billable to our customers. Additionally, conduct periodic audits to prevent un-billed events for our customers. 5\. Requirements: * Education: Higher or intermediate technical degree in port operations or a related field. * Basic English proficiency. * Proficiency in Microsoft Office (user level). * Minimum 1 year of prior experience in similar roles. 6\. Contract type: Temporary Services Regime. Employment Type: Full-time Salary: CLP $730,000 per month Application Questions: * Availability * Please specify your education level * Please indicate your residential commune and current telephone number Work Location: On-site employment