Product Manager CX Analytics

Description

Job Summary: We are seeking a Product Manager Analytics for the Customer Experience (CX) Management team, focused on simplifying customer service workflows, improving response times, and enhancing customer experience through data analytics and self-service strategies. Key Highlights: 1. A bank that puts people first, digital and committed to simplicity. 2. Being part of a dynamic, innovative team facing great challenges. 3. Opportunities for development in an excellent work environment. **Job Description** ---------------------- A bank that always puts people first? Yes, that’s who we are — a team of and for \#Gennials, pursuing simplicity, embracing lightness, and thriving digitally. Come innovate, challenge yourself, and create the best digital solutions to simplify our customers’ lives at \#BancoFalabella and across all businesses of \#BancoFalabellaCorporativo, where we belong. Are you ready to join Banco Falabella? Every day is different for us — we work with commitment, innovation, and teamwork. If you’re passionate about dynamic work and thrive on challenges, this is your opportunity! We aim to simplify customer service workflows to become more efficient, improve response times to customers, and enhance channel experiences. For the CX Management team, we are seeking a Product Manager Analytics. In this role, your responsibilities will include: * Monitoring chat metrics and performing data analysis. * Creating and maintaining metric dashboards. * Proposing improvements to customer service channels and self-service strategies. * Evaluating campaigns and initiatives, measuring their impact. * Collaborating with other areas (e.g., commercial, marketing) to achieve shared objectives. As part of our team, you’ll enjoy: * 5 personal days per year plus 1 \#Gennial afternoon per month * Up to 2 months of unpaid leave for personal projects: studying, resting — or anything you wish! * Study scholarships and access to training programs to boost your learning. * Benefits such as supplementary health insurance, agreements with ISAPREs, among others. * Discounts of up to 20% with your CMR card. * Opportunities for you to take center stage in your professional development within an excellent work environment. * Being part of one of Latin America’s largest, most competitive, and energetic companies. * And many more benefits to live a great experience with us! **Candidate Requirements** -------------------------- * Bachelor’s degree in Industrial Engineering, Business Administration, or related field. * 0–2 years of professional experience. * Analytical skills, proactivity, and effective communication. * Intermediate/advanced proficiency in Microsoft Office. * Experience with data analytics tools (SQL preferred). This position is open to candidates with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and complete the requested questions and/or assessments If your profile matches our needs, we’ll contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people working daily toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands spanning diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we continuously reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and generate opportunities — always staying at the forefront, constantly reinventing ourselves to deliver the best shopping experience at every touchpoint with us.