Implementation Manager – Data Centre | Santiago de Chile

Description

Job Summary: We are seeking an Implementation Manager to lead an on-site technical team at hyperscale data centers in Santiago de Chile, coordinating operations and ensuring adherence to KPIs and SLAs with high autonomy. Key Highlights: 1. Lead and coordinate the on-site technical team at hyperscale data centers. 2. Act as the primary on-site point of contact with the client. 3. Manage daily operations autonomously with a results-oriented focus. We are looking for an **Implementation Manager** to lead an on-site technical team providing support to a hyperscale data center operator in Santiago de Chile. The role will serve as the primary on-site operational representative, responsible for team coordination, activity execution, KPI and SLA compliance, and day-to-day client interaction. We seek a candidate with prior experience in data centers, critical infrastructure, or high-availability technology environments, capable of managing operations with a high degree of autonomy. **Key Responsibilities** * Lead and coordinate the on-site technical team. * Plan and manage necessary resources to ensure operational continuity. * Supervise activities and ensure compliance with KPIs and SLAs. * Analyze deviations and lead corrective and improvement actions. * Act as the primary on-site point of contact with the client. * Manage communication with technical and business stakeholders. * Participate in periodic performance review and follow-up meetings. * Identify and escalate risks, incidents, and blockers. * Coordinate external vendors and resources. * Ensure compliance with operational procedures and security standards. * Manage daily operations autonomously with a results-oriented focus. **Requirements** * Proven experience as an Implementation Manager, Project Manager, or similar roles in technical environments. * Experience in implementation, operation, or migration of large-scale data centers. * Experience leading technical or on-site teams. * Solid knowledge of data center infrastructure. * Experience in project, resource, and vendor management. * Proficiency in managing KPIs and SLAs in operational environments. * Experience in stakeholder management. * Knowledge of risk, incident, and change management. * Experience using ticketing systems. * **Fluent English, both spoken and written.** * Excellent communication, leadership, and autonomous management skills. **Preferred Qualifications** * PMP or PRINCE2 certification. * ITIL Foundation certification. * Prior experience in critical infrastructure or hyperscale data centers. **Location:** Santiago de Chile. **Work Mode:** On-site. Workplace: On-site employment