IT Support Manager (Technology Operations and Operational Continuity)

Description

Job Summary: We are seeking an experienced technology leader in IT operations, technical support, and infrastructure to ensure operational continuity and serve as a strategic partner. Key Highlights: 1. You will lead the technological operations of a company with national presence. 2. You will be able to influence strategic decisions related to technology. 3. You will participate in technology modernization projects with real impact. At HR Profile, we are searching for an **IT Support Manager** for a major company with national presence and distributed operations across multiple branches. We seek a technology leader with solid experience in **IT operations, technical support, and infrastructure**, capable of ensuring business operational continuity and becoming a strategic partner for various organizational areas. This role’s primary challenge will be ensuring stability of the technology services supporting the company’s daily operations—leading teams and vendors, driving continuous improvement, and participating in modernization initiatives when they deliver business value. **What will be your primary challenge?** Lead the company’s technology operations, ensuring high service availability, efficient user and branch support, operational continuity, and technology management aligned with business needs. **Key Responsibilities:** * Lead the IT support and technology operations area. * Ensure operational continuity of platforms, systems, networks, and technology services. * Supervise technology vendors, ensuring SLA and service-level compliance. * Coordinate handling of user requests and support across nationwide branches. * Manage critical incidents, technology risks, and contingency plans. * Monitor operational KPIs, service availability, and service quality. * Collaborate with management in defining technology improvements that positively impact operations. * Identify process optimization opportunities through technology adoption. * Lead internal teams, promoting a culture of service, efficiency, and continuous improvement. * Support technology modernization and digital transformation initiatives contributing to organizational growth. **What are we looking for?** * Bachelor’s degree in Computer Engineering, Civil Computer Engineering, Systems Engineering, or related field. * Experience leading IT Support, Help Desk, Infrastructure, Technology Operations, or IT Services areas. * Experience in companies with multiple branches or nationally distributed operations. * Solid experience coordinating technology vendors and managing service contracts. * Knowledge of technology infrastructure, networks, support, operational continuity, and incident management. * Experience interacting with senior management and various business units. * Desired experience participating in digital transformation or continuous improvement projects. * Valid Class B driver’s license and personal vehicle. **It would be a plus if you also:** * Are interested in driving technological innovation initiatives. * Have participated in automation, process improvement, or digital transformation projects. * Possess a business-oriented mindset enabling you to align technology with the company’s operational challenges. **Why might this opportunity interest you?** ✔ You will have direct visibility with senior leadership. ✔ You will lead the technological operations of a company with national presence. ✔ You will be able to influence strategic decisions related to technology and operational efficiency. ✔ You will participate in technology modernization projects with real business impact. If you are passionate about building robust IT operations, ensuring business continuity, and leading service-oriented teams, we want to meet you. Application Question(s): * Have you led IT Support, Infrastructure, or Technology Operations teams for at least 5 years? * Do you have experience managing IT support and services in companies with multiple branches or national presence? * Have you managed technology vendors and been responsible for SLA or service-level compliance? * Do you hold a valid Class B driver’s license and own a vehicle? * What is your expected net monthly salary? Work Location: On-site employment