Technical Service Coordinator

Description

Job Summary: We are seeking a Route and Service Scheduling Coordinator to optimize routes, intelligently allocate resources, and ensure smooth, customer-centric operations. Key Highlights: 1. Transform planning into flawless and efficient execution. 2. You will be key to ensuring excellence in technical services. 3. Schedule and coordinate technical services, optimizing routes and resources. **Route and Service Scheduling Coordinator** Chile (Metropolitan Region / Other Regions) \| Operations Department We are looking for a **Route and Service Scheduling Coordinator** who transforms planning into flawless execution—optimizing routes, allocating resources intelligently, and ensuring smooth, efficient, and customer-centric operations. **What impact will you make?** You will be instrumental in ensuring our technical services (installations, maintenance, and corrective actions) are delivered with excellence—meeting service level agreements (SLAs), reducing backlog, and guaranteeing a reliable experience for our customers. **What will you do in this role?** * Schedule and coordinate technical services on a daily basis. * Design efficient routes and optimize field technician utilization. * Monitor operations in real time, anticipating and resolving deviations. * Manage backlog and prioritize tasks based on SLA, urgency, and customer type. * Ensure full traceability in the system (CRM / Salesforce). * Coordinate with internal teams (technicians, supervisors, logistics, and customer support). * Inform customers about visits, changes, or contingencies. * Prepare future scheduling by anticipating demand and requirements. **What are we looking for?** * Technical or professional degree in logistics, operations, administration, or related field. * 1–3 years of experience in coordination, logistics, or operational planning (not mandatory for high-potential candidates). * Proficiency in Excel or similar tools. * CRM or management system experience is desirable. * Strong analytical ability, organizational skills, and decision-making capability. * Ability to manage multiple tasks in dynamic environments. **Working Conditions:** Two shifts are available for these positions (day shift and evening shift); please indicate your preference when applying. **How will we measure your impact?** * SLA compliance * Daily effective scheduling rate * Backlog control (volume and age) * Technical productivity * Rescheduling rate * Customer experience (CX)