Level 1 Technical Support Operator

Description

Job Summary: AVOS Tech is seeking a Level 1 Technical Support Operator to assist and resolve issues for customers, manage incidents, and coordinate with other teams. Key Highlights: 1. Provide first-level technical support to customers 2. Incident management and fault tracking on platforms 3. Coordination with development or infrastructure teams AVOS Tech, a company with over 30 years of experience in the Latin American market for operational and technological services, is currently looking for an Information Technology Technician or a related professional to fill the position of **Level 1 Technical Support Operator**. **Requirements:** * Minimum of 2 years of work experience in help desk technical support roles **Mandatory Technical Knowledge:** * Proficiency in Microsoft Office and Microsoft Outlook. * Knowledge of the Windows operating system. * Familiarity with support tools for ticket registration and closure. * Communication skills for remotely assisting customers. * Basic hardware knowledge: RAM replacement, SSD replacement, thermal maintenance. * Basic use of remote access tools. **Desirable Requirements:** * Certifications or foundational technical training in areas related to technical support. * Knowledge of Microsoft Intune. **Responsibilities:** Provide first-level technical support to our customers through the following activities: * Assistance with software functionality usage and guidance on basic configurations. * Resolution of common issues: password resets, access problems, frequent errors. * User creation and deactivation. * License assignment or plan changes. * Customization of company-specific configurations: roles, policies, permissions. * Resolving issues and providing solutions via remote communication channels and escalation to the appropriate party. Incident management, including the following tasks: * Registration and tracking of platform faults. * Initial problem diagnosis: connectivity, application errors, integrations. * Coordination with development or infrastructure teams as required. * Monitoring of SLAs and response times. * Communication of critical incidents to customers. **Details** * Contract Type: Fixed-term contract with potential extension to indefinite term, subject to performance evaluation. * Working Hours: Monday to Thursday, 09:00–18:30 hrs; Friday, 09:00–18:00 hrs * Work Modality: On-site. * Location: Universidad de Chile Metro Station. **Benefits:** * Complementary Health and Dental Insurance * Oncological Insurance (FALP) * Influenza Vaccination (April) * Birthday Gift * Year-end Bonus (September and December)