Level 1 Technical Support – Las Condes

Description

Job Summary: PS Grupo Hunting is seeking a Level 1 Technical Support professional with a service-oriented mindset and strong problem-solving skills to handle corporate technical incidents and requests. Key Highlights: 1. Direct user support and resolution of technical incidents. 2. Diagnosis and support for Windows systems, hardware, and connectivity. 3. Collaborate in the analysis and management of recurring incidents. Level 1 Technical Support – Las Condes At **PS Grupo Hunting**, we are looking for a **Level 1 Technical Support** professional to join an organization located in the commune of **Las Condes**, under a 100% on-site work modality. The position plays a key role in directly supporting users, delivering timely solutions to common technical incidents and requests within the corporate technology environment. We seek a service-oriented individual with diagnostic and problem-solving capabilities, strong communication skills, and a commitment to delivering close, efficient technical support. Job Objective Provide Level 1 technical support to office users, addressing incidents related to computer equipment, Windows operating systems, connectivity, peripherals, access credentials, and internal applications. Additionally, the incumbent must log and track all requests, escalating cases requiring specialized support as appropriate. Key Responsibilities * Handle and resolve incidents and requests related to Windows operating systems. * Provide technical support for desktop computers and laptops. * Diagnose and resolve basic hardware, software, and connectivity issues. * Address requests related to printers, multifunction devices, corporate mobile phones, and plotters. * Perform initial diagnosis of incidents involving internal applications. * Configure user profiles, access rights, and permissions. * Provide direct, on-site support to a community of approximately 128 users. * Assist in the initial diagnosis of connectivity- and security-tool-related incidents, including Fortinet technologies. * Escalate cases to higher-level support teams or external vendors when required. * Log, document, and track incidents. * Identify and report recurring incidents to support their analysis and proper management. Requirements * 1–2 years of experience in technical support, help desk, or similar roles. * Knowledge of Level 1 technical support in Windows environments (**mandatory**). * Knowledge or experience working with Fortinet technologies (**mandatory**). * Ability to diagnose and resolve basic hardware, software, and connectivity issues. * Experience supporting desktop computers, laptops, and peripherals. * Knowledge of configuring and supporting user profiles and access rights. * Availability to work 100% on-site in Las Condes. * User orientation, problem-solving ability, organizational skills, and strong communication skills. Preferred Qualifications * Experience supporting printers, multifunction devices, corporate mobile phones, and plotters. * Experience logging, documenting, and tracking incidents. Working Conditions * **Work Modality:** 100% on-site. * **Work Location:** Las Condes, Región Metropolitana. * **Working Hours:** Monday–Thursday, 08:30–18:00; Friday, 08:30–13:00. * **Estimated Net Monthly Salary:** between $1\.000\.000 and $1\.100\.000. Application If you meet the requirements and are interested in taking on this challenge, please send your **updated CV** to **seleccion@grupops.cl**, with the subject line: **Level 1 Technical Support** Work Location: On-site employment