Control Tower Analyst - Pudahuel

Description

Job Summary: We are seeking a Control Tower Analyst to ensure real-time visibility of B2B operations, anticipate deviations, and coordinate with customers and field teams. Key Highlights: 1. Key role in visibility and monitoring of B2B supply operations. 2. Proactive coordination with customers and management of operational incidents. 3. Participation in continuous improvement of communication protocols. * Full-time position * Analyst * Metropolitan Region of Santiago * Pudahuel **Are you passionate about logistics, operational coordination, and real-time work to ensure an excellent customer experience?** We are looking for a **Control Tower Analyst \- B2B Supply** to join a key team focused on visibility and monitoring of supply operations, acting as the liaison between our customers and field operations. **What will be your mission?** Ensure real-time visibility across all B2B supply operations, anticipate deviations, proactively coordinate with customers, and serve as the bridge between field operations and service commitments. **Key Responsibilities:** * Monitor in real time the progress of vehicles and active routes during operational shifts. * Proactively coordinate with customers, providing timely updates on the status of their deliveries. * Identify, classify, and manage operational incidents until effective resolution. * Coordinate with the Hub regarding cargo availability and adherence to committed dispatch timelines. * Consolidate and generate daily operational performance and incident reports. * Participate in the continuous improvement of communication and coordination protocols with internal and external customers. **Education and/or Experience:** * Technical or professional degree in Logistics, Transportation, Administration, Engineering, or related field. * Minimum 2 years of experience in logistics coordination, Control Tower, or operational customer support roles. * Experience working with ERP, TMS, and/or WMS systems. * Experience in monitoring transportation, distribution, or supply operations is desirable. * Experience in operational incident management and service-level agreement (SLA) compliance is highly valued. **Working Conditions:** * **Work Location:** Metropolitan Region (on-site). * **Schedule:** Monday to Thursday, 08:00–17:30 hrs.; Friday, 08:00–17:00 hrs. * **Work Mode:** On-site. * **Important:** The work location may be subject to change based on operational needs and business demand. Mobility between different operational centers—including San Bernardo and other Distribution Centers as required—is mandatory. **Desired Profile** ------------------ * Strong customer orientation and service mindset. * Clear, effective, and timely communication. * Ability to manage multiple variables simultaneously. * Proactivity and anticipatory capability. * Tolerance for working under pressure and solving problems. * Ability to interact effectively with diverse internal and external stakeholders. Inclusive Employment * Minimum 2 years of experience * Minimum Education: Higher Technical Professional Degree * Graduated