Level 1 Technical Support – Las Condes

Description

Position Summary: We are seeking a Level 1 Technical Support specialist to provide direct user support, resolving common incidents and requests within the corporate IT environment, with a service-oriented approach and strong problem-solving capability. Key Highlights: 1. Direct user support and resolution of IT-related incidents. 2. Level 1 technical support in Windows and Fortinet environments. 3. User orientation, problem-solving ability, and organizational skills. **Level 1 Technical Support – Las Condes** At **PS Grupo Hunting**, we are looking for a **Level 1 Technical Support** professional to work **100% on-site in the commune of Las Condes**, providing direct user support and resolving common incidents and requests within the corporate IT environment. We seek a professional with **1–2 years of experience in technical support**, service orientation, problem-solving ability, and willingness to deliver timely and personalized technical assistance to end users. **Job Objective:** Provide **Level 1** technical support to office users by addressing and resolving incidents related to computer equipment, Windows environment, connectivity, peripherals, access rights, and internal applications, while also escalating cases requiring specialized support. **Main Responsibilities** * Address and resolve incidents and requests related to **Windows and its operating environment**. * Provide support for desktops and laptops. * Handle requests related to printers, multifunction devices, corporate mobile phones, and plotters. * Perform basic diagnosis and resolution of incidents affecting internal applications. * Configure user profiles and access rights, and provide general user support. * Provide direct, on-site support to approximately **128 users**. * Assist in the initial diagnosis and resolution of connectivity- and security-tool-related incidents, including **Fortinet** environments. * Coordinate escalation of cases to higher-level support teams or external vendors when required. * Log, document, and track incidents. * Report recurring incidents to contribute to their proper management. **Requirements** * **1–2 years of experience** in technical support, help desk, or similar roles. * Knowledge of Level 1 technical support in **Windows** environments. (Mandatory) * Knowledge of or experience working with **Fortinet** technologies. (Mandatory) * Ability to diagnose and resolve basic hardware, software, and connectivity issues. * Experience supporting desktops, laptops, and peripherals. * Knowledge of user profile and access configuration and support. * Availability to work **100% on-site in Las Condes**. * User orientation, problem-solving ability, and organizational skills. * Desired: Experience supporting printers, multifunction devices, corporate mobile phones, and plotters. * Desired: Experience logging, documenting, and tracking incidents. **Working Conditions** * **Work Mode:** On-site. * **Work Location:** Las Condes, Metropolitan Region. * **Schedule:** Monday–Thursday, 08:30–18:00; Friday, 08:30–13:00. * **Estimated Net Monthly Salary:** between **$1\.000\.000 and $1\.100\.000**. **Application** Interested candidates must send their **updated CV** to **seleccion@grupops.cl**, indicating in the subject line: **Level 1 Technical Support**. Work Location: On-site employment