Technical Assistant

Description

Job Summary: This role seeks a Technical Assistant for Inchcape Chile, focused on timely and efficient technical support, training, and continuous improvement of products. Key Highlights: 1. Accelerate your professional development within a supportive team 2. Create exceptional experiences for customers and colleagues 3. Promote continuous improvement of automotive products 10 Jun 2026 Santiago, Chile Aftersales \& Technicians Permanent Employee **Location: Quilicura, Chile.** **Work Mode: On-Site – Full Time** *Position based in Chile. Not eligible for benefits defined under the International Mobility Policy (Employee Initiated)* Are you looking to accelerate your professional development, build a brilliant career, and thrive within a supportive team? Join Inchcape **Chile**, part of the global Inchcape company. You will play a key role in creating exceptional experiences for our customers and colleagues. We offer numerous opportunities and challenges that will take both us—and your career—to the next level. Our **Retail \& Network Management team is seeking** a **Technical Assistant – Quilicura** to join **Derco SPA.** The purpose of this role is to achieve customer recommendations through timely and efficient technical support. Provide on-site technical support and training to authorized service centers to resolve vehicle technical issues promptly, ensuring customer satisfaction and reducing costs associated with customer issue resolution policies. Promote continuous improvement of our products based on failure findings and preparation of technical reports to provide visibility to our OEM. **Your Responsibilities** * Address customer technical requirements and execute necessary solutions to resolve complex technical issues on-site, utilizing all available resources to minimize vehicle dwell time at our Inchcape Network Technical Services. * Conduct technical inspections as part of certifying our services to ensure compliance with Inchcape standards. * Deliver technical training and upskilling during on-site visits to enhance the technical capabilities of our dealer network teams. * Manage effective communication channels with technician teams. * Ensure all factory warranty claims include required evidence and documentation per brand requirements to increase our warranty cost recovery rates. * Generate clear and timely technical reports that accurately capture symptoms and diagnoses to support and promote continuous improvement and control of failure rates. * Conduct training on new products and technologies for both commercial and aftersales teams. * Attend on-site locations to perform technical inspection activities—such as forensic-style technical assessments—in cases requiring analysis of complex situations involving potential customer legal actions. * Reinforce specific technical assistance to fleet customers’ channels where applicable. * Support new vehicle preparation processes in the operations area whenever special needs arise for rapid execution of technical operations. * Deliver new product presentations and training sessions for sales forces, technician teams, and customer service teams. * Reinforce updating technical information—including diagnostic equipment, maintenance plans, technical operations, and product knowledge—with our dealers. **About You** To succeed in this role, you must have: * Minimum 4 years of mechanical technical experience in the automotive industry * Professional technical education in Mechanical Engineering or related fields * Intermediate English proficiency * Knowledge of electronics and diagnostic systems * Teamwork capability, leadership, and strong communication skills **Job Information:** * **Work Location:** Quilicura * **Work Mode:** On-site * **Working Hours:** Monday–Thursday 08:00–17:30; Friday 08:00–16:30 * **Cafeteria** * **Commuter Buses** **What We Offer** At Inchcape, we are building the future of mobility—and invite you to do so alongside us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and fulfill their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility—and invite you to do so alongside us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and fulfill their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You may be the ideal candidate for this role—or another opportunity at Inchcape. **Opportunities for All** Inchcape promotes the inclusion of people of all identities, backgrounds, and experiences—ensuring our workforce reflects the global communities where we operate. Learn more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, operating in over 40 markets. We partner with the sector’s most prominent brands to sustainably drive better mobility—today and tomorrow. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic and rapidly growing company driving industry transformation and redefining the future. Discover more at www.inchcape.com **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background.