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Job Summary: This role seeks a Technical Assistant to provide technical support, on-site training, and promote continuous product improvement to ensure customer satisfaction. Key Highlights: 1. Accelerate your professional development in a supportive team. 2. Join a world-leading automotive company. 3. A collaborative culture that values well-being, growth, and inclusion. 10 Jun 2026 Santiago, Chile Aftersales \& Technicians Permanent Employee **Location: Quilicura, Chile.** **Work Mode: On Site – Full Time** *Position based in Chile. Not eligible for benefits defined under the International Mobility Policy (Employee Initiated)* Are you looking to accelerate your professional development, build a brilliant career, and thrive in a supportive team? Join Inchcape **Chile**, part of the global Inchcape group. You will play a key role in creating exceptional experiences for our customers and colleagues. We offer numerous opportunities and challenges that will elevate both our business and your career to the next level. Our **Mainstream Management team is seeking a Technical Assistant – Quilicura.** The purpose of this role is to achieve customer recommendations through timely and efficient technical support. Provide technical support and on-site training to authorized service centers to resolve vehicle technical issues promptly, ensuring customer satisfaction and reducing costs associated with customer resolution policies. Promote continuous improvement of our products based on failure findings and preparation of technical reports to provide visibility to our OEM. **What You’ll Do** * Address customer technical requests and execute necessary solutions to resolve complex technical issues on-site, utilizing all available resources to minimize vehicle dwell time at Inchcape Network Technical Services. * Conduct technical inspections within the framework of certification of our services to ensure compliance with the Inchcape standard. * Deliver technical training and upskilling during on-site visits to enhance the technical capability of our dealer network teams. * Manage effective communication channels with technician teams. * Ensure all factory warranty claims include required evidence and documentation as mandated by brands to increase our warranty cost recovery rates. * Generate clear and timely technical reports that accurately capture symptoms and diagnoses to drive continuous improvement and monitor failure rates. * Conduct training on new products and technologies for both commercial and aftersales teams. * Attend on-site locations to perform forensic-type technical inspections in cases requiring analysis of complex scenarios with potential customer legal actions. * Reinforce specialized technical assistance to fleet customers, as appropriate. * Support new unit preparation processes in the operations area whenever urgent execution of technical operations is required. * Deliver new product presentations and training sessions for sales teams, technician teams, and customer service staff. * Reinforce updates of technical information for our brands among dealers—including diagnostic equipment, maintenance plans, technical operations, and product knowledge. **About You** To succeed in this role, you will have: * Minimum 4 years of mechanical technical experience in the automotive industry. * Professional technical education in Mechanical Engineering or related fields. * Intermediate English proficiency. * Knowledge of electronics and diagnostic systems. * Teamwork ability, leadership, and strong communication skills. **Vacancy Information:** * **Legal Entity:** **Derco SPA.** * **Leader:** **Assistant Technical Manager** * **Work Location:** Quilicura. * **Work Mode:** On-site * **Working Hours:** Monday–Thursday 08:00–17:30; Friday 08:00–16:30 * **Cafeteria** * **Commuter Buses** **What We Offer** At Inchcape, we are building the future of mobility—and invite you to do it with us. You will join a collaborative culture that values well-being, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** Join our team and become part of a world-leading automotive company that is **transforming tomorrow—together.** We are committed to developing internal talent; therefore, if you’re interested in this position but don’t meet all requirements, we encourage you to apply—you may be the ideal candidate. We also recommend having a conversation with your current leader before applying, as part of our ongoing commitment to foster career conversations. **Opportunities for All** Inchcape promotes the inclusion of people across all identities, backgrounds, and experiences—ensuring our workforce reflects the global communities in which we operate. Read more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, operating in over 40 markets. We partner with the sector’s most important brands to sustainably advance better mobility—today and for the future. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving transformation across our industry and redefining the future. Discover more at www.inchcape.com **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background.
