Job Summary: Axity is seeking an Operations Agent/Analyst responsible for managing projects, access requirements (ABM), and user support in IT, fostering an inclusive environment. Key Responsibilities: 1. Manages projects and access requirements (ABM) in IT 2. Applies procedures and reports audit controls 3. Provides user support for inquiries and operational assistance PROFESSIONAL SERVICES AGENT / OPERATIONS ANALYST 5 hours ago Description Axity is a company with over 35 years of experience; our service portfolio is one of the largest in the industry: Digital Strategy, Software Development, Business Intelligence, Big Data, Advanced Analytics, Security, IoT. **We are looking for an IT Access Operator** Responsible for managing area projects. Supports and manages account provisioning, deactivation, and modification (ABM) requests submitted by internal users. Implements procedures in operations, reports audit controls and ABM process certifications. Provides user support regarding inquiries, assistance, or other tasks related to the area’s operational responsibilities. Requirements * Mid-level experience in IT support, application support, advanced help desk, or functional/technical support roles. * Experience working with incident and request management tools. * User access and profile management (ideally following best practices for control and security). * Database knowledge (SQL at query/analysis level). * General IT architecture knowledge (layers, integrations, services, workflows). * Project knowledge or participation (required) * Advanced Excel * Minimum 2 years of experience  **We Offer:** Fixed-term contract, hybrid work model. At Axity, we foster an inclusive environment where differences are celebrated and everyone has the opportunity to grow and excel. Our commitment is clear: “creating a workplace where every talent finds the necessary support and respect to fully develop and contribute their best self.” Profile **AGENT / OPERATIONS ANALYST** Location **Santiago, Chile (Hybrid)**Experience **2 Years of Experience**