Changan Technical Assistant

Description

Job Summary: This role seeks a Technical Assistant for the Changan brand, focused on delivering timely and efficient technical support and driving continuous product improvement. Key Highlights: 1. Accelerate your professional development within a supportive team. 2. Create exceptional experiences for customers and colleagues. 3. Join a global leader in automotive distribution. 29 Jul 2026 Santiago, Chile Aftersales \& Technicians Permanent Employee **Location: Américo Vespucio 1842, Quilicura, RM.** **Work Mode: Hybrid.** Are you looking to accelerate your professional development, build a brilliant career, and thrive in a supportive team? Join Inchcape **Chile**, part of the global Inchcape company. You will play a key role in creating exceptional experiences for our customers and colleagues. We offer numerous opportunities and challenges that will elevate both our organization and your career to the next level. Our **Automotive Mainstream Management team is seeking** a **Technical Assistant for its Changan brand.** The purpose of this role is to achieve customer recommendations through timely and efficient technical support. Provide technical support and on-site training to authorized service centers for the prompt resolution of technical issues arising in vehicles, ensuring customer satisfaction and reducing costs related to customer solution policies. Promote continuous improvement of our products based on failure findings and preparation of technical reports to provide visibility to our OEM. **Your Responsibilities** * Deliver remote technical support to the service network when complex technical issues arise. * Assist customers with complaints escalated to the importer. * Periodically update the current system with maintenance plans defined for each market, based on the introduction of new models and/or technologies. * Leverage every technical support interaction with service centers as an opportunity to train and educate. * Serve as backup instructor for the brand during training sessions. * Support new product launch activities. * Deliver technical support and participate in brand marketing activities—either within the network or with end customers. * Analyze root causes of highly complex technical issues or manufacturing defects. * Prepare and submit factory reports containing quality improvement proposals derived from failure rate indicators. * Track product improvement reports with the manufacturer, ensuring issues are resolved at their source. * Develop and publish technical bulletins and/or diagnostic procedures on the current platform. * Ensure compliance with the manufacturer’s requirements regarding information submission to the factory. **About You** To succeed in this role, you must have: * Minimum 4 years of mechanical technical experience in the automotive industry. * Professional Technical Education in Mechanical Engineering or related fields. * Intermediate English proficiency. * Knowledge of electronics and diagnostic systems. * Teamwork ability, leadership, and strong communication skills. **Job Details:** * **Work Location:** Quilicura * **Work Schedule:** 2x3 * **Cafeteria** * **Commuter Buses** **What We Offer** At Inchcape, we are building the future of mobility—and invite you to do it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility—and invite you to do it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You may be the ideal candidate for this role—or for another opportunity at Inchcape. **Opportunities for All** Inchcape promotes the inclusion of people of all identities, backgrounds, and experiences—ensuring our workforce reflects the diverse global communities in which we operate. Learn more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, present in over 40 markets. We partner with the sector’s most prominent brands to drive sustainable improvements in mobility—today and for the future. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving industry transformation and redefining the future. Discover more at www.inchcape.com **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to better understand your experience, education, and professional background. \#LI\-NC1