Contact Center Collections Supervisor

Description

Position Summary: A Chilean startup is seeking a Contact Center Collections Supervisor to lead teams, ensure goal achievement, and optimize management of large-scale portfolios. Key Highlights: 1. Lead and supervise telephone advisor teams. 2. Implement strategies to improve collection efficiency. 3. Provide ongoing coaching, training, and feedback to the team. A growing Chilean startup seeks to hire a Contact Center Collections Supervisor with a minimum of 2 years’ experience in the same or similar role managing large-scale collections portfolios, capable of motivating teams and ensuring goal attainment. Job Responsibilities Lead and supervise the telephone advisor team. Monitor team performance, ensuring adherence to metrics and objectives. Implement strategies to improve collection and sales efficiency. Provide ongoing coaching, training, and feedback to the team. Manage productivity reports and propose process improvements. Analyze data and reports in Excel to optimize team management. Ensure compliance with internal regulations and procedures. Requirements Minimum 2 years’ experience supervising call centers in collections. Ability to work under pressure and meet ambitious targets. Proficiency in Excel for reporting and data analysis. Familiarity with management KPIs and performance reporting. Availability for full-time employment. 100% in-person work at Santiago Centro office. Net salary: $750,000 + bonuses. Technical degree in Administration or equivalent. Employment Type: Full-time Work Location: On-site employment