Executive-Sales

Description

Job Summary: Answer calls, resolve guest issues, process reservations, and promote the brand image through exceptional service. Key Responsibilities: 1. Maintain existing guest loyalty to Marriott. 2. Promote brand image awareness internally and externally. 3. Cultivate positive working relationships and support the team. **Additional Information** **Job Number**26061395 **Job Category**Sales \& Marketing **Location**Santiago Marriott Hotel, Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Contact appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) as needed to resolve guest calls, requests, or issues. Apply sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including upselling. Determine and provide guest gifts as appreciation for being our customers (e.g., reward points, show tickets, gift certificates). Promote brand image awareness both internally and externally. Process requests to cancel Marriott Rewards program points. Process all room reservations, requests, modifications, and cancellations received by phone, fax, or email. Enter Marriott Rewards program information into the appropriate software when taking guest reservations. Answer, log, and process all guest calls, requests, questions, or concerns. Perform general office tasks to support Sales and Marketing (e.g., filing, sending emails, transcribing information, sending faxes). Assist management with employee training and motivation; serve as a role model. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to other employees’ concerns. Monitor others’ performance to ensure compliance with expectations and quality standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:At least 2 years of relevant work experience. Supervisory Experience:Supervisory experience is not required. License or Certification:None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while preserving the comfort of the familiar worldwide. As a Marriott Hotels host, you will help us uphold our promise of “A Wonderful Hotel Experience, Every Time” through thoughtful, sincere service that anticipates guests’ needs—thereby enhancing this living legacy. With a name synonymous with hospitality worldwide, we proudly invite you to explore Marriott Hotels employment opportunities. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because if you’re happy, guests will be too. JW Marriott employees are trusted, innovative, authentic, intuitive, and carry forward the brand’s and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience, where you’ll be part of a community and enjoy genuine camaraderie with a highly diverse group of colleagues. JW creates opportunities for training, development, recognition, and, most importantly, a place where you can pursue your passion within a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.